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custerhank's profile

Tutor

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21 Messages

Friday, December 6th, 2024 11:14 PM

NBA League Pass and NHL Center Ice No Content

After 3 straight Phoenix Suns games which supposedly recorded but had no content, I found out from DTV Tech Support that both League Pass And NHL Center Ice have not had audio and/or video for at least 2 weeks. They know about the problem but the CS rep had no idea on a fix date. She was willing to put my email on a list to be notified when it does get fixed. I assume this only affects the subscription services and not any games on regular cable like ESPN or NFL Network.

If this lasts much longer I plan to ask for a credit for time lost on principle; the credit might not be that much.

Hank Whitney

Custer, SD 

Community Support

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254.6K Messages

19 days ago

Hi, @custerhank. We know how important it is to keep you connected with your sport games. Our team is investigating and will get back to you. DIRECTV appreciates your patience.


Jayson, DIRECTV Community Specialist


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