Employee
NBC New York No Audio and goes black and white
On Direct TV. Channel 4, NBC, in New York City area, keeps dropping audio and sometimes going black and white. It seems to be a problem only with this channel. Anyone else having this issue? Is it an NBC or a Direct TV issue?
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hi there @trnjmjk
We're happy to help!
Let's see if resetting your receiver clears up channel 4 for you. Follow the steps in this support article and let us know if you're still having sound and video trouble.
Thanks for reaching out!
Aminah, AT&T Community Specialist
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trnjmjk
Employee
5 years ago
Thanks. I will try this the next time I see it happening. Why would it be only NBC channel 4 (In NYC area) though?
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