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New Member

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3 Messages

Saturday, December 18th, 2021 2:06 PM

Network connection

Why does my connection to my network not keep it's settings?  Every time I turn my TV off, the next time I turn it on it tells me I do not have a connection and I have to go to network settings and rekey in my password.  This just started happening over the last week or so.

ACE - Sage

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46.4K Messages

3 years ago

DVR/Receiver model number?

How are you connected to your home network?

Ethernet?  WiFi?

New Member

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3 Messages

3 years ago

CK14W Modem

I have rebooted everything several times.  Nothing has been moved. Connect WiFi

Community Support

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255K Messages

3 years ago

Hi @krfrantish, thanks for bring this to our attention.

In order for us to better assist, could you please clarify if this connection issue with your TV is related to a DIRECTV service (Satellite/Stream) or just with Internet service?

Thanks for letting us help!

Luis, DIRECTV Community Specialist

ACE - Expert

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21.1K Messages

3 years ago

If you mean a C41W that is not a modem but a mini client.

New Member

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3 Messages

3 years ago

This is for DirecTV streaming.

ACE - Expert

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21.1K Messages

3 years ago

This is the DTV sat forum, try the DTV streaming forum.

Community Support

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255K Messages

3 years ago

Hey @krfrantish, we want to help with fix the Ethernet connection.


Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)


Katherine, DIRECTV Community Specialist


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