3 Messages
New Format and recordings
I tried to delete a TV show, and it said, "PLEASE WAIT." I waited forever and couldn't do anything so I refreshed with the Red button when it came back all my recordings were GONE,and new format? DOES ANYBODY KNOW HOW I CAN GET MY RECORDINGS BACK? I recorded a show and it does not show in the list.? I have another TV in the bedroom, Still has ALL the recorded and it has the OLD format.WOW.
Accepted Solution
Viobusa1
3 Messages
2 months ago
How do I send phone # in a DM where?
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi, @Viobusa1. We have a technical team on stand-by ready to help. Send us the phone number associated with your account and/or the best number to reach you at in a DM/PM. Jonathan, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Private Message/Direct Message (PM/DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". Also, we'll send you a DM to make sure the icon pops up. Please respond to the message containing the phone number associated with your account and/or the best number to reach you. Jonathan, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
2 months ago
What are the model numbers of your DirecTV boxes?
Have you tried resetting all of them?
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Viobusa1
3 Messages
2 months ago
I received a call from Directv and my problem was solved, Refreshed my Genie2 and got back all my recordings,THANK YOU!!!!!
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
We're glad to hear that all your recordings have been restored. Should you have any concerns, we're just a message away! Thanks for choosing DIRECTV. 💙 Jonathan, DIRECTV Community Specialist
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