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Tutor

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9 Messages

Saturday, December 18th, 2010 2:27 AM

new vizio issues

i just spent 2 hours on the phone talking to vizio and directV about my 797 message error. Does directv plan on fixing this issue? Customer service was very nice but lacked knowledge of 3D. Is the standard well enough defined to be purchasing 3D televisions at this point?

Teacher

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28 Messages

14 years ago

My questions is why do Vizio owners get every programming except ESPN 3D programming?

Professor

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3.9K Messages

14 years ago

ESPN delivers a 720p top and bottom separation while the other channels seem to do 1080p side by side. It would seem the Visio can't handle that format and that's why it isn't on the supported list.

Teacher

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28 Messages

14 years ago

Well that might be the case. When I tune to channel 103 both lights on my DVR never light up telling me that's it's showing 1080p it's always on 1080i?

Professor

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3.9K Messages

14 years ago

All I can say is I only have one 3D program saved, the CES 3D test series of clips, and it's 1080p.

Tutor

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9 Messages

14 years ago

Alex. I traded in my VIZIO for the Sony. All 3d channels work and you can watch other shows in 3d even if they weren't recorded in 3D. My kids like the Sony better. 2D picture I would say the VIZIO was better. 3D picture on Sony is sharper. I feel you get better support with Sony. Chears

Contributor

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3 Messages

14 years ago

Same here.. only the 1080i light is on, the DVR never lights up 720p and 1080i to indicate 1080p programming. Is there a firmware upgrade?

Tutor

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9 Messages

14 years ago

what tv do you have?

Contributor

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1 Message

14 years ago

These are not just problems with VISIO TV's. I have a Panasonic tc-p65vt25 and I'm having some of the same issues. Had them out and they checked all, enve move my dish around and finally replaced my VTR (HR24/500) and sitll the problems are there. Wierd thing is that when I first setup the TV all worked. Then went back to play the 3D stuff I recorded so guest could see it and no go. Seems that Direct TV did a software update or something that is not right. Nothing else changed on my end and it just stopped working. Bad thing is that Panasonic is supposed to be dirving all of the programming and it won't work on their flagship TV.  Hope they get their s  t together soon.

Teacher

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28 Messages

14 years ago

I just create another thread seems lots of people are having issues ever since the 12/15/10 0x452 software update for directv dvr owners. I believe if we keep calling and telling
them that the software update mess up espn 3D they will fix it in time. To Bad it won't be in time for the BCS champ game. Come on directv and fix your boxes already!!!

Tutor

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9 Messages

14 years ago

alex I have no problems with the Sony TV I get all 3d channels . As far as the pansonic I saw it working in the store with a directv feed. That was my second choice. I didn't want a plasma. I have a new DVR and a new SONY

Teacher

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28 Messages

14 years ago

Yeah but people are still having problems not all, but alot after this software update and they don't all have vizio's.

Tutor

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9 Messages

14 years ago

True. I received my receiver on the 17th. The box automatically got the latest update. Got my new SONY connected it to DIRECTV no issue I have a new DVR HR22-100 not the HR-24. The one in the store that was working was the same receiver as mine. 3D worked great on the VIZIO as long as it wasn't 720P. Error code 797. There seems to be many issues with 3D. Not sure they are all the same. The question for VIZIO owners does DIRECTV support VIZIO sets? According to DIRECTV web site VIZIO is not supported. It would be nice if DIRECTV gave a list of TV they are working with to get certified. Interesting my SONY came with a DIRECTV advertisement. I didn’t see any with my VIZIO. I guess the question did anybody VIZIO ever work with a broadcast of 720P 3D? If so then the issue is something that DIRECTV changed. If not we can only assume that the TV was never supported in the 3D 720P mode. I believe DIRECTV owes it customer’s answers and an update on what they are doing to get this issue resolved. Nothing is an okay answer, but silence is not cool. Greywolf has the same comment

Teacher

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28 Messages

14 years ago

All I know is on the first day I pluged In the tv, I watch the X Games on channel 103 just fine. X Games first were on ESPN 3D over the summer. The day I watched this was on 12/9/10. This past weekend with an update HR24-500, same program and channel and it gave me error 797 so I now know that it is directv and it's software update.

Tutor

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9 Messages

14 years ago

Alex. That sheds a new light on the issue. I never got the VIZIO to work on ESPN, but I bought my TV after the software update. My understanding was you never had it working on ESPN not that it stopped working.  Certainly I understand your frustration with this issue. I hope they can get this issue resolved quickly. My concern is DIRECTV is not admitting they have a problem. I would have kept my VIZIO if it seemed like there was a quick fix. Good Luck

Teacher

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28 Messages

14 years ago

Yeah never got any programming on channel 106. I had forgot that first day my friends came over 12/9/10 they wanted to see some 3d so I showed them what was on channel 103 which happen to be showing the X Games that day, I remember that it was that day cause I went backed and check which date was when the Colts and Titains game was now. They came to watch the game that night , it happen to be a Thursday andit was before the update. I had forgot about getting the X games just fine so I do know now that's it's a directv problem for sure. Sure hope they fix it soon.

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