New Member
NFL Sunday ticket app
I bought a new 2020 Samsung smart tv so I could get the NFL Sunday ticket app. Unfortunately, the app is not available. I’m being told that when the updated app is available, I will be able to download it on my comparable TV. When will the updated app be available? Currently, I am not able to get the app. Any assistance is appreciated
DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hello @bbirkmire, we’re happy to help you with the NFL app.
Let’s check a couple of things.
If it is a new TV the app team may still be updating the app to make sure it works properly.
Jeff, AT&T Community Specialist
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bbirkmire
New Member
5 years ago
Aloha Jeff
The app is not showing up at all and my TV should be comparable.
I keep hearing that the app may need to be updated but no one can give me a date when the new app will be released. Originally I was told when I was billed the new app would be released. I’ve been billed and the season kicks off soon. Any idea when the 2020 version of the app will be released to include new model TVs?
Thanks
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
@bbirkmire
We see that your Samsung TV is on our list of compatible devices for the NFL Sunday Ticket app. With that being said, this problem appears to be on the manufacturing end. We suggest reaching out to samsung to see what they can do.
If you need further assistance with your DirecTV service, just let us know.
Thanks for reaching out to the AT&T Community Forums team!
Aminah, AT&T Community Specialist
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bbirkmire
New Member
5 years ago
I already spoke with the manufacture and they don’t control the apps. The app developer decides on supported devices. In addition, the first individual indicated it could be a problem with the app not being updated. The most recent release of the app was 10 months ago. When will the app be updated to support new 2020 model TVs and is there a list of supported TVs “models”, rather then a generic statement “Samsung Smart TV (Updated Tizen OS, 2016+)”. My TV runs this OS and the app is not available.
Thanks
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
We're here to help answer that question @Brett Birkmire.
There is no ETA as to when the app would be updated. Your tv is on the list, check out all the supported devices for NFL Sunday Ticket app. Please let us know if that helps answer your question.
Charles, AT&T Community Specialist
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Cjhall728
New Member
5 years ago
Literally no help whatsoever. I have the same issue where the app will not even show up when searched for. The tv is compatible and running compatible OS. When is AT&T actually going to help solve this problem?
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bbirkmire
New Member
5 years ago
I was told the app was going to available today and so far I can’t find it.
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bbirkmire
New Member
5 years ago
Does anyone know if/when the NFL Sunday Ticket app will be updated to support 2020 Samsung Smart TVs that the website indicates they support (Samsung Smart TV (Updated Tizen OS, 2016+) ??
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