New Member
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4 Messages
NFL Sunday Ticket Log In Issues
I've tried logging into the NFL Sunday Ticket App on XBOX as well as my Samsung Smart TV or the app on my iphone. I keep getting a message saying the "We couldn't find this email address and password combination on file. Please try entering your info again". I'm able to log into my account on my computer just fine so I don't know what the issue is.
Any help would be appreciated.
dbrandal
New Member
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1 Message
4 years ago
I am currently having the same issue. Have you gotten it to work?
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AlecShull14
New Member
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4 Messages
4 years ago
No. There's a bunch of people that are having the same issue. I've read that some people were told that it wouldn't become available until this Sunday (the first weekend of games) and some had it resolved in a day or two once the system processed their order. Not much help received though.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
At the moment we are working on the app, to make sure everything is properly working before the start of the season.
Also, please verify the latest version of NFL app is installed in all the devices, we can get this version by uninstalling and installing the app again.
Then, let us know how it goes!
Mauricio, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
At the moment we are working on the app to make sure that everything is working properly before the start of the season.
Just to be sure is all correct, let's verify the latest version is installed in all the devices, it may be necessary to uninstall and reinstall the app.
Please let us know it goes!
Katherine, DIRECTV Community Specialist
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Kw123
New Member
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2 Messages
4 years ago
same issue. card charged. reset password, uninstalled and reinstalled app. No change.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @Kw123 Thanks for reaching out.
Verify the latest version of NFL app is installed in all the devices, we can get this version by uninstalling the app again, once done, sign in again.
Let us know how it goes.
Manuela, DIRECTV Community Specialist.
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vlaw29
New Member
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1 Message
4 years ago
Same issue. Have uninstalled and reinstalled the Sunday Ticket app twice also reinstalled the NFL app and still can't get into the app. What's the deal?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @vlaw29 Thank you for sharing the steps that you've tried.
We'd like to review more options with you. Please try to access to your online account, if it allows you to access, please proceed to uninstall the app and install it again.
Please let us know how it goes.
Sebastian, DIRECTV Community Specialist.
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