5 Messages
No 4k channels on the directv app on appletv
I am no longer able to see the 4k channels on the directv app on my appletv. A few months ago i had them and recently for the past few months they are no longer there. Nothing has changed. I have a apple TV 4k, a high speed cable, and a compatible 4k tv.
DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi, @Robert_24. We're sorry for no longer seeing 4K channels. Could you please share if there's an error code or message that appears? What troubleshooting steps have you taken so far?
- Kesiah, DIRECTV Community Specialist
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Robert_24
5 Messages
2 months ago
No error message. On my guide, I just don’t see the 4k channels (104, 105, 106).
I have restarted my Apple TV and uninstalled and reinstalled the directv app to no avail
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Have you tried to manually search for those channels? If you haven't yet, please try to do so. Meet us in a DM for further assistance.
- Kesiah, DIRECTV Community Specialist
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GTyz
New Member
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307 Messages
2 months ago
If you're on the satellite side of the house, then you will need to call DTV for them to add the 4K add-on (no cost if you already have 4K set-top boxes) - this is a known thing since the Super Bowl. I hope this helps. This is why you don't see the channels in your guide @Robert_24
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Robert_24
5 Messages
2 months ago
@GTyz so just to confirm, I need to call and have them add on the 4k and once I do, the channels should appear on my directv app on the Apple TV?
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GTyz
New Member
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307 Messages
2 months ago
Yes @Robert_24
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Robert_24
5 Messages
2 months ago
Thank you, I will give that a try @GTyz
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Robert_24
5 Messages
2 months ago
@GTyz didn’t work, they said the app doesn’t support 4k content, even though a few months ago I watched 4k content on the app.
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GTyz
New Member
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307 Messages
2 months ago
@Robert_24 the app does support 4K content if you have a 4K TV, a 4K device (either an Osprey, AppleTV, Roku, FireTV), and if you have 4K add on in your satellite account - @DIRECTVhelp this customer needs attention please
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browncoat_28
6 Messages
7 days ago
I would argue the app does not support good 4k content on the apple tv. If I try to watch a football or soccer game in 4k, it looks like its 20 frames per second. This is on three separate TVs, ranging from budget brand to a 85" QLED powerhouse. Even using the "suggested settings" does absolutely nothing and its always low framerate.
Yet, when I watch a movie in 4K using Netflix or Disney+, its gorgeous. There is definitely something up with the 4k stream from DTV and Apple TVs.
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