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BonDen
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The 5th element!

New Member

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10 Messages

Mon, Apr 4, 2022 12:14 AM

No longer able to watch History Channel

I am no longer able to watch the History Channel, 269

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Hi @BonDen, thanks for contacting us.

Let me explain this for you, we regularly make changes to plans and pricing across our video products.

In this case, since 03/10/2022 some residential customers with low to no viewership of the A&E channels (History included), had them removed. For the ones that were impacted, notification was sent on October's 2021 bill or via email on November.

No worries, there's still an option to have this channel back in, you can request to have the channels back in your channel lineup at no additional cost.

Please, let us know how it goes.

Joan, DIRECTV Community Specialist
detuch254

ACE - New Member

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2.1K Messages

6 m مضت

What error message do you get when viewing the channel? And when did this start happening? Also what is the receiver model? Thanks 

BonDen

New Member

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10 Messages

6 m مضت

I receive error code 721- Channel Not Purchased.

We do not watch the History Channel on a daily basis and noticed this error message today, 4/3/2022

The Receiver is 0239-1367-8480

BLUFINS

New Member

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34 Messages

6 m مضت

It's not part of your package then.

detuch254

ACE - New Member

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2.1K Messages

6 m مضت

@BonDen Completely off topic, but you say that the Receiver ID starts with 0239. That sure sounds like an older generation receiver. What's the model number of that receiver?

BonDen

New Member

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10 Messages

6 m مضت

The receiver model number is HR54/200.  The number I mentioned above is the receiver ID.   When I called to inquire about the History channel, the representative informed me that channel was removed and is no longer being offered through our package plan although a monthly fee would be applied if we wished to add it.  

BonDen

New Member

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10 Messages

6 m مضت

I am requesting to have the A&E channels (History channel 269 included) back in our channel lineup at no additional cost.  Thank you.

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Hello @BonDen, we want you to enjoy your favorite channels. We know how important it is to keep you connected, our team is investigating and will get back to you.

Thank you for reaching us.

Nicolle, DIRECTV Community Specialist

New Member

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5 Messages

6 m مضت

I have opted in for A & E (history channel).  I still do not see it in my channel  lineup.

New Member

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5 Messages

6 m مضت

I have opted in to add History channel (A&E) to my channel lineup.  Still not there.

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Hi @barbluvsbeaches2, thank you for bringing this to our attention.

We want to let you know that our technicians are aware of this and they're already working on a resolution. We understand how important it is to get the most out of your service. 

Thanks for your patience. 

Kelly, DIRECTV Community Specialist 

New Member

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2 Messages

6 m مضت

I submitted my request for A&E and History channels 3 days ago and still don’t see them back in lineup.  Did they move to a different channel?

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Hi @Jeansue, I'll be glad to help you with your A&E and History channels.


Let's meet in a Direct Message to take a closer look on these channels. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).


Julian, DIRECTV Community Specialist

New Member

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5 Messages

6 m مضت

Any update on when my channel lineup will be restored? A&E (History Channel).  I never received notification that it was going to be deleted.  Thank You

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Thanks for reaching out, @barbluvsbeaches2.

We're still working on a fix, so you can continue enjoying the A&E channel as soon as possible. We appreciate your understanding. 

Kelly, DIRECTV Community Specialist



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