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Mon, Apr 4, 2022 12:14 AM
I am no longer able to watch the History Channel, 269
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ACE - New Member
What error message do you get when viewing the channel? And when did this start happening? Also what is the receiver model? Thanks
I receive error code 721- Channel Not Purchased.
We do not watch the History Channel on a daily basis and noticed this error message today, 4/3/2022
The Receiver is 0239-1367-8480
It's not part of your package then.
@BonDen Completely off topic, but you say that the Receiver ID starts with 0239. That sure sounds like an older generation receiver. What's the model number of that receiver?
The receiver model number is HR54/200. The number I mentioned above is the receiver ID. When I called to inquire about the History channel, the representative informed me that channel was removed and is no longer being offered through our package plan although a monthly fee would be applied if we wished to add it.
I am requesting to have the A&E channels (History channel 269 included) back in our channel lineup at no additional cost. Thank you.
I have opted in for A & E (history channel). I still do not see it in my channel lineup.
I have opted in to add History channel (A&E) to my channel lineup. Still not there.
Hi @barbluvsbeaches2, thank you for bringing this to our attention.We want to let you know that our technicians are aware of this and they're already working on a resolution. We understand how important it is to get the most out of your service. Thanks for your patience. Kelly, DIRECTV Community Specialist
I submitted my request for A&E and History channels 3 days ago and still don’t see them back in lineup. Did they move to a different channel?
Any update on when my channel lineup will be restored? A&E (History Channel). I never received notification that it was going to be deleted. Thank You
Thanks for reaching out, @barbluvsbeaches2.We're still working on a fix, so you can continue enjoying the A&E channel as soon as possible. We appreciate your understanding. Kelly, DIRECTV Community Specialist
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