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On demand not working
Anytime I try to watch something on demand, I receive this response: "sorry! We have no programs at this time that match the filter you selected". I’ve already tried resetting the boxes. They are all connected to the internet. We have no problem with any of our other devices in regards to internet service. Researching this, it looks like DirecTV has no clue what to do about the problem. Is this true? If so, are these grounds to cancel the service without a penalty? We pay entirely too much to not have complete functionality. Please don’t tell us to restart the boxes or reconnect to the internet. These are things we have already done numerous times.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
We would be happy to help your resolve your on demand issue @nswierczek!
On Demand requires internet to be connected in order to work, so that is the first thing to check on in case something happened to the connection of the receiver.
You can confirm the receiver is still connected by pressing the "dash" button twice at the bottom of the remote below the number 7 button.
If you are connected, you can clear the cache out of the receiver. This is safe for you receiver and will not affect any saved recordings. It can help On Demand issues but does take up to 24 hours for On Demand to become available again.
To cache out the receiver:
After that completed, allow up to 24 hours to check to see if On Demand is working.
If you have a genie 2 system, you cannot do the clear my box steps, so instead you will press the red button on the back of the genie 2 and once programming comes up, press the red button one more time to complete a second reset on the receiver.
As far as costs go for on demand, since not all customers have internet or fast enough internet to connect to the receivers, it is considered a complimentary service. The costs you pay are for access to the live channels, and the equipment requirements such as advance receiver fees which covers HD, DVR, and Whole Home. On demand access is just a bonus for having internet access and connecting it to your receiver.
If the clearing cache steps do not resolve, currently we are not seeing this as an issue being reported as a trend but we can escalate this issue to be looked into in case there is something going on with the service itself.
Jessika, AT&T Community Specialist
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