New Member
On demand recorded shows just suddenly stop and then nothing.
For about two weeks now I am experiencing my already recorded on demand shows will just stop suddenly unexpectedly and it will take 2 or 3 minutes to come back on or they won't come back on at all. This is happening all the time now. This NEVER used to happen as I record alot of on demand shows and never had this problem until about 2 or 3 weeks ago. Help please!!
DIRECTVhelp
Community Support
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255.7K Messages
5 years ago
We can help with your recordings, @susied8611.
We have more solutions for rebooting and DVR here.
Let us know how that works.
Rickey AT&T Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
5 years ago
@susied8611 Let's get you the help you need!
Please sign into your account so that we can further assist you.
We look forward to working with you.
For your security this post has been made private.
IvanG, Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
5 years ago
Don't post any info here, this is not a private post.
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shannon02
ACE - Expert
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21.3K Messages
5 years ago
Don't know what happened to your other post but you can try this, not sure it still works with the newer receivers as it is possible the hard drive is failing.
Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via red button inside card door.
* When you see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test
You can also run the file test, and the DVR can sometimes repair a bad file report.
* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.
The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive
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