Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

 • 

3 Messages

Saturday, December 4th, 2021 2:28 PM

pause screen comes too fast

I watch Chinese programs and put on pause to read chinese language subtitles but before I can read them the (Edited per community guidelines) ads screen comes on. Is there a way to keep my program visible for more than the few seconds before the screen goes to the ads?

Community Support

 • 

255.1K Messages

3 years ago

Hi @huanghou, thanks for contacting us.

The adds can be blocked on the website and in the other devices is not possible. You can see more information Here

Please let us know if that works, we are here to help!

Mauricio, DIRECTV Community Specialist

New Member

 • 

3 Messages

3 years ago

your pause screen on TV watching recorded shows on genie! your Directv ads. 

Community Support

 • 

255.1K Messages

3 years ago

Thanks for the update, @huanghou.

At this moment, the ads are part of the programming and the recordings. However, we can check the options for slow motion based on your receiver. Could you please provide us your receiver model?

Mauricio, DIRECTV Community Specialist

ACE - Expert

 • 

21.1K Messages

3 years ago

You can remove the ads by disconnecting the receiver from the internet and there is no way to change when the ads start.

New Member

 • 

3 Messages

3 years ago

HR 44-500

ACE - Sage

 • 

46.4K Messages

3 years ago

It doesn't matter what DVR model you have. There's no way to alter the "pause" ads, unless you disconnect your DVR from the internet. 

Community Support

 • 

255.1K Messages

3 years ago

Hi@ huanghou, thanks for the message.

Here are some steps for the receiver you have:

1.During my event/show press and hold the Play Pause ('>ll') button.
2.The show will go into Pause mode.
3. keep pressing holding the Play/Pause button.
4. The show will go into mode.

Please let us know if that works, we are here to help.

Mauricio, DIRECTV Community Specialist

NEED HELP?