New Member
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2 Messages
Paused Live TV will not resume when pressing the play button on the remote.
When I am watching a show on Live TV and I pause the show...after a few seconds the TV screen will go blank (not screensaver mode) and I am not able to resume the show by pressing the play button on the remote. My only recourse is to press either the Guide button or List button and select a different program. This is happening on both of my Genie boxes. I have rebooted the Genie boxes several times by pressing the red button. This does not fix the issue. How can this be fixed?
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @Rome_on_Fire, we're here to help.
Are you receiving any error codes?
What other trouble shooting steps have you taken?
Are your batteries low and may need to be changed?
Are you having these issues with DIRECTV STREAM or DIRECTV Satillete?
Let us know what other issues you're having, we'll be happy to help.
Corineka, DIRECTV Community Specialist
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Rome_on_Fire
New Member
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2 Messages
4 years ago
I reset the main tower by pushing the red button. This fixed the pause/non-resume play problem on all of the Genie boxes.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Perfect! Thanks for letting us know, we're glad you were able to get this fixed. Please do not hesitate to contact us back if you have any other concern. I hope you have a great day. Nicolas, DIRECTV Community Specialist
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