New Member
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3 Messages
Phone app
Why can’t I watch tv on my Direct TV app on my phone, I keep getting an error message? I’ve never had this issue before
New Member
•
3 Messages
Why can’t I watch tv on my Direct TV app on my phone, I keep getting an error message? I’ve never had this issue before
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @erickapsonnier! Thank you for reaching out.
In effort to better assist, please tell us, what error message are you getting when you attempt to access your DIRECTV app?
Please make sure that you verify that your receiver is connected to the internet with full authorizations. Also, ensure that you are using the same home network for your mobile device and receiver.
If you need further assistance do not hesitate to reach out.
Faith, DIRECTV Community Specialist.
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erickapsonnier
New Member
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3 Messages
3 years ago
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @erikapsonnier! Thank you for reaching back out.
The error message you are getting means the package you are subscribed with does not support DIRECTV app. Therefore programs cannot be viewed on your mobile device.
Thank you for choosing DIRECTV!
Faith, DIRECTV Community Specialist.
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nabukl
ACE - Professor
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2.3K Messages
3 years ago
That's a streaming blackout, not all programs can be streamed just because you can view it on TV doesn't mean that it will be available to stream.
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erickapsonnier
New Member
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3 Messages
3 years ago
Ah, so I just deleted the app and reinstalled it, it’s working
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @erickapsonnier! We are happy to hear you resolved your DIRECTV app concern. Kudos to you!
If you need further assistance, please reach out.
Thank you for choosing DIRECTV!
Faith, DIRECTV Community Specialist.
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