We are here to help. We would suggest the refreshing your receiver might help your issue. Here's a website with some helpful tips and fixes the might help. If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
@jel_sj Thank you so much for that information. It seems like the issue with that specific channel may be on the network's end. I recommed to wait a couple of days to see if the issue fixes itself and if not you can definitely reach back out to us.
DIRECTVhelp
Community Support
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21.3K Messages
4 years ago
HI @Jel_sj,
We are here to help. We would suggest the refreshing your receiver might help your issue. Here's a website with some helpful tips and fixes the might help. If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
RonH, AT&T Community Specialist
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jel_sj
Tutor
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9 Messages
4 years ago
Thanks, I've done all that. It's only on one channel, which seems very odd to me.
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DIRECTVhelp
Community Support
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21.3K Messages
4 years ago
@jel_sj Thanks for reaching out! I'm here to help you with your concerns. Can you please confirm what service you're having this issue with?
^IvanG Community Specialist
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jel_sj
Tutor
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9 Messages
4 years ago
It's DirecTv, channel 307 WGN HD. WGN doesn't seem to have an SD channel.
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DIRECTVhelp
Community Support
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21.3K Messages
4 years ago
@jel_sj Thank you so much for that information. It seems like the issue with that specific channel may be on the network's end. I recommed to wait a couple of days to see if the issue fixes itself and if not you can definitely reach back out to us.
You can also try to troubleshoot your Direct TV receiver to see if that helps.
^IvanG, AT&T Community Specialist
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