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hr20_owner's profile

Contributor

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4 Messages

Fri, Jun 24, 2022 2:10 AM

Plagued with error 775 codes on all receivers! DTV tech has been here once already

My DirecTV setup is having intermittent 775 error codes flashing on all of my 5 devices. It will work fine for several hours and then the picture freezes up for anywhere from 1-2 minutes then kicks back in. There seems to be no rhyme or reason to it that I can figure out. I have an unobstructed view of the southern sky. I had a tech come out and he checked the LNB (it was fine test signals were in the upper 90’s to 100) and he replaced the SWM brick at my request. It worked for about 1 day and then the same issue started back up. So I called the loyalty number he gave me for faster response time. The earliest they can get one out here again is July 1st. Needless to say I’m seriously considering canceling the service  all together and going with cable. Should I even bother having them come back out again? I’m beyond frustrated with the tech scheduling delays. 

detuch254

ACE - New Member

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1K Messages

2日前

If replacing the power inserter and LNB doesn’t fix the issue, it’s likely a splitter/multi switch problem or bad wiring. What are the current receiver models that you have in your home? 

Contributor

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4 Messages

2日前

An HR44/200 and all the others are HR24/500’s

DIRECTVhelp

Community Support

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15.6K Messages

2日前

Hey @hr20_owner , we apologize for the inconveniences you're having with your receivers.

We value your business with us, and don't want to lose you as a customer.

Let's meet in a Direct Message to take a look at your appointment date and explore options to get the service working sooner. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

Thank you.

Carlos, DIRECTV Community Specialist

Contributor

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4 Messages

2日前

I’m waiting on chat. Nobody is responding


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