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swcarter's profile

Tutor

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4 Messages

Sat, Jul 30, 2022 11:35 PM

Problem with Channel 720 (MLB Mix)

About a week ago, we stopped getting the blue selection box on channel 720 (MLB Mix).  This started at about the same time as the Extra Innings free preview, so I thought maybe the two were related, but the preview has been over for a couple of days now, and we still have the problem.  Meanwhile, channel 205 (Sports Mix) has the selection box and works fine.  I've tried refreshing and rebooting, and that didn't change anything.  Any ideas?  Thanks.

Accepted Solution

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

By selection box, are you referring to when a specific channel’s box lights up on Sports Mix and allows you to click it? Thereafter, the receiver automatically tunes to that specific channel selected. If not, please specify what you mean by blue selection box.

Most likely, this is an issue on DIRECTV’s side and not your equipment. Being that only one Sports Mix has this symptom and not 205, the odds of this are probably high. 

Just to verify, what is the receiver model and if you have any other receivers, do they have this issue too? 

In any case, you can call DIRECTV (number in my greeting below) and let an agent know about the bug. In the meantime, if any other ACEs or community members have this issue please chime in so we can rule out the fact that this is related just to the OP’s equipment.

(edited)

New Member

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1 Message

2 m مضت

I'm having this same issue. The Blue Box that allows you to highlight which game gives you audio or select to go to the game channel isn't appearing on 720, but it does appear on 205.

What's the fix?  Reset all receivers or call DirecTV?

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @jsto60 , we want to help you get this issue solved as soon as possible. Let's meet in a Direct Message to take a closer look on this.

Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Sebastian, DIRECTV Community Specialist

Tutor

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4 Messages

2 m مضت

Well, channel 720 suddenly starting working properly again, so maybe it was a DirecTV problem.


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