Problem with On-Demand Satellite Directv (not Directv internet service)

You can try resetting the network defaults and reconnect to the internet.  DTV has nothing to do with your ISP.

Hi Shannon02, I would not bother anybody had I not do the resets, changed routers, etc. Didn't I just write that DTV reports connection to internet.

DTV has everything to do with ISP. How does OnDemand request travel to DTV, and how does it find the way back. Since OnDemand request failed at about 50% of the green strip on screen, it may suggest that: (a) DTV (Edited per community guidelines) (which it independently does); (b) the streaming request does not get out or times out because ISP routes it three times around the world.

what am I missing, Shannon02?

DTV has nothing to do with On Demand, all they do is send you to the channels On Demand server that sends you the program.  DTV sat service doesn't need an internet connection to work.

Many in the forum do not know all pieces to the puzzle, so we do not assume you've done everything. When there is a disruption like this there is certain troubleshooting to be done and in a preferred order.

What are the models of each DirecTV box you have?

Is your connection to the internet by direct Ethernet, WiFi, powerline adapter, or something else?

Unplug power from your Gateway (modem/router combo unit).

On the DirecTV box that manages the connection to your internet, reset network defaults on that one. Then unplug power as well.

After a couple minutes power the Gateway back on. Once verified it is providing internet to the rest of your devices, power the DirecTV box back on as well.

Run connection setup on the DirecTV box for connection you have (wired or wireless). Once connected info from On Demand may take 24 to 48 hours to be fully available again (just like guide data from the satellite).

@Shannon2 & Juniper. I am way to old to do not know what you stated. The problem is way beyond your questions.

I guess you all missed the initial writeup: things worked and stopped working AFTER fiber disruption & repair.

FYI: two receivers HR24 hardwired ethernet to ASUS RT_AX-86U Pro router that is hardwired to NOKIA ONT router fiber in Bridge mode. No double NAT.

How many times do I need to run the connection setup - is 30 enough.

How many days do I need to wait for it to start working - is 20 days enough.

Sure, it is all so simple: DTV satellite box sends ON demand request to a server out there - how come this request appears not to to get there or if it gets to the server how come the stream does not find the way back to my satellite receive and TV?

Technically - what is involved in that operation specifically?

DTV Satellite people front end are just a script readers and know nothing. The ISP is "virtual"= agents know nothing. Maybe Nokia people would know - but I "talk" to NOKOIA tru ISP agents. How much is lost in translations and how much Nokia people snow the ISP agents is frustrating tome.

DirecTV equipment is optimized for satellite. Internet connection is a secondary perk it wasn't primarily intended for, that is why certain steps in precise order are suggested because it can have finicky results otherwise.

It wasn't clear if you reset your Gateway, DirecTV box used for the internet connection, or both. So I laid out the full steps to be sure.

I would like to avoid sarcastic questions/replies as does not help solve your issue. But to be clear, those steps should only need to be done once. Ideally it clears any issues with communication with the DirecTV box and your internet. For if the internet disruption changed things, the Gateway may have adapted (as being directly for the internet) but may resulted in a data communication issue of DirecTV being passed along.

As such, those steps should only be done once (not 30). And it only should take 24-48 hrs (not 20 days) from doing so for guide data to be downloaded from the satellite and all of On Demand access to be restored. If after that On Demand is not restored at all, then there is further issue.

Key clarification, you have two HR24s but also have Whole Home DVR. Only one of your HR24s is connected to internet correct? If both are running a connection then that may be part of the issue. Whole Home is designed where one box serves as the connection for the entire setup. This is because Whole Home goes through DirecTV's coax.

Doesn't matter how old you are, tech isn't automatic with age. I've known both old and young to know little about it and vice versa.

We don't know why your ISP is not working to send and receiver data packets from the DTV receiver.  The most common cause is the router/gateway firewall or anti virus is blocking it or the correct ports are not open.

When using Ethernet cables on an HR24 disconnects the built in DECA circuits so Whole Home has been using your router/Gateway that it wasn't designed for.  The DTV approved method is to use a DECA BB connected to the router/Gateway with Ethernet or coax to the SWM splitter and the A/C brick or USB to power it.

I concur that it sounds like you have a jury-rigged setup instead of a proper Whole Home install. If so then that would be a big factor in your issues.

Whole Home DVR is built to go through the coax since DirecTV is built for satellite service, not relying on internet.

Prior non-Whole Home setups would have each box connected to internet by their own Ethernet.

With Whole Home, one box serves as the connection for all the boxes and shares it via the coax.

If you do have that non-approved method, unplug one of Ethernet cords completely and run through all those step above only once more. Make sure that includes resetting network defaults on both HR24s and then only connecting one of them. That 'might' get it working.

If the issue is fully on the ISP side, so not just resyncing settings between your router and HR24, then DirecTV cannot do anything. Though your ISP being "virtual" is confusing. The internet lines would be owned by the ISP, even if specific company makes the Gateway/modem/router.

Further, with a non approved setup it is suggested to use your next free upgrade (which likely you already qualify for) to replace one (only one) of your boxes with a regular Genie (i.e. HR54). A Genie upgrade would include a tech to install it as part of the order, and is their job to make sure Whole Home DVR as well as your connection for On Demand is working correctly. If you consider that option, before you call DirecTV make sure you are caught up on recordings for the box you would replace as they don't transfer over.

I respectfully disagree. DirecTV had worked with the ethernet perfectly well for past 10+ years, and the DECA was nether stable on any installation I every had in past 20 years.

This particular one just stopped working few weeks ago for no good reason other than I switched from cable internet to fiber. I suspect that there might be some issue with DTV/AT&T servers.

It always is easier to blame the end user - but it often is some company not paying enough to get competent staff.

By the way - I did digg out the DECA from the deep of my crap-file - and it did not help. Knowing how DECA works - why would it.

My HR24 is reaching out to stb.dtvce.com, sgws.dtvce.com and pds-stb.dtvce.com. Just because I do see stb in the server name gives me chills. STB was discontinued in the last century.

DTV doesn't have any servers.  Just because it work before doesn't mean it will work with the new ONT and router. 

Did you connect the DECA BB to the router with Ethernet cable and connect the power supply then run coax to the SWM splitter?