Problem with On-Demand Satellite Directv (not Directv internet service)

You can try resetting the network defaults and reconnect to the internet.  DTV has nothing to do with your ISP.

Hi Shannon02, I would not bother anybody had I not do the resets, changed routers, etc. Didn't I just write that DTV reports connection to internet.

DTV has everything to do with ISP. How does OnDemand request travel to DTV, and how does it find the way back. Since OnDemand request failed at about 50% of the green strip on screen, it may suggest that: (a) DTV (Edited per community guidelines) (which it independently does); (b) the streaming request does not get out or times out because ISP routes it three times around the world.

what am I missing, Shannon02?

DTV has nothing to do with On Demand, all they do is send you to the channels On Demand server that sends you the program.  DTV sat service doesn't need an internet connection to work.

@Shannon2 & Juniper. I am way to old to do not know what you stated. The problem is way beyond your questions.

I guess you all missed the initial writeup: things worked and stopped working AFTER fiber disruption & repair.

FYI: two receivers HR24 hardwired ethernet to ASUS RT_AX-86U Pro router that is hardwired to NOKIA ONT router fiber in Bridge mode. No double NAT.

How many times do I need to run the connection setup - is 30 enough.

How many days do I need to wait for it to start working - is 20 days enough.

Sure, it is all so simple: DTV satellite box sends ON demand request to a server out there - how come this request appears not to to get there or if it gets to the server how come the stream does not find the way back to my satellite receive and TV?

Technically - what is involved in that operation specifically?

DTV Satellite people front end are just a script readers and know nothing. The ISP is "virtual"= agents know nothing. Maybe Nokia people would know - but I "talk" to NOKOIA tru ISP agents. How much is lost in translations and how much Nokia people snow the ISP agents is frustrating tome.

We don't know why your ISP is not working to send and receiver data packets from the DTV receiver.  The most common cause is the router/gateway firewall or anti virus is blocking it or the correct ports are not open.

When using Ethernet cables on an HR24 disconnects the built in DECA circuits so Whole Home has been using your router/Gateway that it wasn't designed for.  The DTV approved method is to use a DECA BB connected to the router/Gateway with Ethernet or coax to the SWM splitter and the A/C brick or USB to power it.

I respectfully disagree. DirecTV had worked with the ethernet perfectly well for past 10+ years, and the DECA was nether stable on any installation I every had in past 20 years.

This particular one just stopped working few weeks ago for no good reason other than I switched from cable internet to fiber. I suspect that there might be some issue with DTV/AT&T servers.

It always is easier to blame the end user - but it often is some company not paying enough to get competent staff.

By the way - I did digg out the DECA from the deep of my crap-file - and it did not help. Knowing how DECA works - why would it.

My HR24 is reaching out to stb.dtvce.com, sgws.dtvce.com and pds-stb.dtvce.com. Just because I do see stb in the server name gives me chills. STB was discontinued in the last century.

DTV doesn't have any servers.  Just because it work before doesn't mean it will work with the new ONT and router. 

Did you connect the DECA BB to the router with Ethernet cable and connect the power supply then run coax to the SWM splitter?