New Member
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3 Messages
Problems recording and viewing
If trying to record one channel, the other channels go black. Anyone else have this problem? Also, I use to be able to record 5 shows at once, now I can only record 2. What’s happening? Thanks for any assistance.
Accepted Solution
Official Solution
JRalph
New Member
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3 Messages
4 years ago
Update…..I reset the receiver in the LR and now it works again. I had just reset the one in the bedroom yesterday because sick person was watching TV in LR and I didn’t want to disturb them. YAY!!!
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
Have you done a red button reset?
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JRalph
New Member
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3 Messages
4 years ago
Yes, I tried that a few times but it didn’t help. Thanks for the suggestion though.
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Hey @JRalph! We're glad that everything is working now!
Just to add to this clever resolution, you can check more information about how to fix common AT&T TV App issues.
Happy to help!
Miguel, AT&T Community Specialist
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
Always reset the Genie first then the minis.
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