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J

New Member

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3 Messages

Sun, Jul 4, 2021 12:10 AM

Problems recording and viewing

If trying to record one channel, the other channels go black. Anyone else have this problem? Also, I use to be able to record 5 shows at once, now I can only record 2. What’s happening?  Thanks for any assistance. 

Accepted Solution

Official Solution

New Member

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3 Messages

5 m ago

Update…..I reset the receiver in the LR and now it works again. I had just reset the one in the bedroom yesterday because sick person was watching TV in LR and I didn’t want to disturb them.   YAY!!!

shannon02

ACE - Expert

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15.3K Messages

5 m ago

Have you done a red button reset?

New Member

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3 Messages

5 m ago

Yes, I tried that a few times but it didn’t help. Thanks for the suggestion though. 

DIRECTVhelp

Community Support

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12.1K Messages

5 m ago

Hey @JRalph! We're glad that everything is working now!


Just to add to this clever resolution, you can check more information about how to fix common AT&T TV App issues.

Happy to help!

Miguel, AT&T Community Specialist

shannon02

ACE - Expert

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15.3K Messages

5 m ago

Always reset the Genie first then the minis.


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