Purchased Movie

Did you purchase the movie or rent the movie? Have you tried restarting the receiver? Do you have DIRECTV STREAM or directv satellite service?

We've sent you a DM to investigate your account and resolve your issue. Please check your inbox. If you're having trouble checking the message, try clearing your data or cache and then check again. Chandria, DIRECTV Community Specialist

This was a purchase from some time ago.

Yes, i did restart my reciever.

The movie shows up in the android app.

I understand that you want to watch the movie on all of your devices and maximize the benefits of what you paid for. I'm here to help. For us to proceed, we need to check on your account. Please check on your DM to get started. Chandria, DIRECTV Community Specialist

I just got off the phone with Directv support.

I also found that according to the android app i purchased the movie on 6/20/2022.

They tell me the movie doesn't show up on my bill.

According to support the movie (Four Rooms) is not available any more on Directv.

Regardless, I did purchase this movie!

I'm not sure what Directv is trying to pull but I am not happy about this. It makes me wonder what other movies I purchased don't show up.

The purchased movie should remain as long as the service is active, and you have a broadband-connected compatible receiver. We'd love to uncover more details on what's causing this. Feel free to respond to the DM we sent, and we'll investigate further. Chandria, DIRECTV Community Specialist

I went to DM and couldn't find anything related to this.

Everything is fine now.

I was able to purchase the movie on Roku.

We're glad you've found a way to purchase the movie. Happy streaming. 💙 Jessica, DIRECTV Community Specialist