Recording

Hello Bruce, we apologize for any inconvenience in recording news and weather channels. Can you provide any error codes or messages when recording on that channel? This will help us determine the root cause of the issue. Kharl, DIRECTV Community Specialist

No errors. It shows it is recording and shows the shows recorded. When I click on one to watch it asks if I would like to delete it, yes, or no. The other channels work. I record local and national news and several shows on this channel and nothing works. 

Have you done a red button reset? Have you tuned to that channel and try pressing the red record button?

For troubleshooting steps in fixing this issue that has been occurring since the previous month, you can refer to this link on Learn about DIRECTV DVR recordings | DIRECTV Customer Service & Support. Let me know if this helps. Kharl, DIRECTV Community Specialist

I looked at the link. These are solutions to problems I’m not having. All recorded shows work all the time except my channel 3. Nothing on this channel works. While watching live it will not pause or rewind. When you try to pause or rewind it makes an audible clunking noise. That’s it, no error message etc.   All other channels rewind, pause and record. 

Hello Bruce. We're sorry that you had trouble recording channel 3. I'll send you a DM to work together to fix this issue. Stephanie, DIRECTV Community Specialist

Thanks