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Contributor

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2 Messages

Monday, July 15th, 2019 4:55 PM

Remote Control - Directv Boxes not showing up on my Directv App

I use my Directv App as a remote control for my TVs.  After an App update all my boxes stopped showing up.  Just a Genie and 4k mini. My whole home network is working just fine.  How do I get the app to show all my boxes?

 

Please Help

 

Screenshot_20190715-124321_DIRECTV.jpg

 

 

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Employee

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34K Messages

6 years ago

you may need to go into the genie settings and re authorize the app to access the boxes, just like my banking app that requires me to re enter the info after an app update


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