4 Messages
screen saver on startup
when my tvs come on after being off over night, they come on with a Directv screen saver even though there is a broadcast in the background.
4 Messages
when my tvs come on after being off over night, they come on with a Directv screen saver even though there is a broadcast in the background.
DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Hi, @marceilhicklin. We apologize for the screen saver pop up whenever you turned on the TV after turned off overnight. Have you tried restarting your receiver? Kenneth, DIRECTV Community Specialist
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marceilhicklin
4 Messages
4 months ago
yes.
it happens on both tvs
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Thank you for confirming. Does the screen saver turn off when any key on your remote is pressed? Kenneth, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
4 months ago
DVR/Receiver model numbers?
This can also happen with weak satellite signals.
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marceilhicklin
4 Messages
4 months ago
Yes, screen saver turns off when activating the remote
HR44/700
refreshed satellite just last week
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
We're glad that it turns off when you activate the remote. The SignalSaver feature is automatically enabled once the system detects weather-related signal issues. If you want, you have the option to manually opt out in the Settings menu by selecting Do Not Automatically Switch. DIRECTV appreciates your understanding. Maria, DIRECTV Community Specialist
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marceilhicklin
4 Messages
4 months ago
ok. evidentially no one understand what is the issue. This happens daily, after the tv - not receiver - has been off overnight.
The receiver has never been set to automatically Switch.
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Thanks for clarifying that. The screen saver displays when an OSD, menu, or channel (including music channels) displays or pauses with no activity for 30+ seconds, DVR video or live TV on a DVR is paused for 30+ seconds, and when DVR is inactive for more than 2 hours even when the TV is off. You can return to programming and clear the screen saver by pressing any remote or receiver key except Power. To disable this feature, press the dash (-) key, however, it's recommended not to disable Screen Saver mode as this can help prevent screen burn on a TV.
Ritchelle, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
4 months ago
Very strange, the screen saver shouldn't be coming on at all unless the DVR is paused for a period of time and on 2 TVs. Just to make sure you have done a red button reset on both?
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