4 Messages
Skipping, Freezing, Pixelating and Freezing Again - What is this??
I've seen a few other posts about this. But haven't seen a fix. I hope that doesn't mean there isn't one. We just want to stop the madness. Has anyone been able to resolve this?
We're in extreme southwestern NC. We have 2 TVs, 1 attached to a wired box with a DVR. The other is a smaller box (no DVR) - nothing fancy.
The “skipping” thing has been happening for about 4 months now. I wondered if it could be the solar flares, but it keeps happening and is getting worse. At first it was just some short freezes with no audio. But now it freezes for minutes at a time, comes back pixelated then immediately skips again.
I called, and we did the whole reset/diagnostic thing over the phone. They sent a tech out to the house. He said it was not the box, not the TV, not the dish or the wires. We don't use the internet for TV so nothing there. He looked the problem up on his phone and found it was a nationwide thing. Was also happening in Texas and other states, it is supposedly in an "investigative stage". So I guess they don't know what it is either.
We've been with DirectTV for 14 years and it's always been good before this.
I got $20 off my bill but that doesn't come close to making this ok. What I would really like is to not have the problem anymore.
shannon02
ACE - Expert
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20.8K Messages
1 month ago
Sorry, it is not a nationwide thing.
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SugarMagnolia1977
4 Messages
1 month ago
Ok. Just relaying what I was told. So is there a fix? That's what I'm hoping to find out.
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shannon02
ACE - Expert
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20.8K Messages
1 month ago
What are the model numbers of the receivers? What are the signal readings on the 99/103 sat? You can post pictures of them.
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TexasBrit
ACE - Expert
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14.1K Messages
1 month ago
Almost certainly just a signal strength issue,. Respond to shannon02.
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SugarMagnolia1977
4 Messages
1 month ago
Hope at last! Thank you both. I'll look for the info and post it here.
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Bandittt
1 Message
24 days ago
I have same freezing issue, techs have been out twice still not fixed. Was told first it was a "software issue" that done people have after their update to accommodate the new Genie thing. Then I was told I had been "misinformed" and it was not a software issue.
???
The last contact I had with Directv they said it's an "internal" issue and they are working on it. I got a payment upcoming. Gonna be a tense conversation.
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