New Member
•
8 Messages
Sony Soundbar and DirecTV
I have a Sony HT-Z9F soundbar and a Sony television. Bravia sync works fine with my C61W-400 genie mini but will not work with my 4K C61K-700. The TV will does not recognize the connection.
The C61K-700 works perfectly with my Sony HT-X8500 which is also connected to a Sony Bravia TV.
DIRECTVhelp
Community Support
•
255.7K Messages
5 years ago
0
0
cheshirecb
New Member
•
8 Messages
5 years ago
Hi
I have it connected from the receiver directly to the soundbar. There is also an Apple TV box connected to the soundbar but nothing else. I don't understand why the mini works fine, but if I want to watch 4K programming with the other received I can't use the soundbar.
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
5 years ago
We are here to help you resolve your audio concern @cheshirecb,
Let us know more so we can better assist you.
We look forward to your response!
BolanleB, AT&T Community Specialist.
0
0
cheshirecb
New Member
•
8 Messages
5 years ago
The soundbar is listed as a compatible soundbar with this TV.
I have contacted Sony several times and they were unable to assist. They suggested a CEC Less Adaptor which i installed but it made no difference.
If I reboot the tv and soundbar the connected device is usually shown, but after a period of time they are no longer shown as a connected device.
If I try to select a connected device, none are found.
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
5 years ago
We are here to help, @cheshirecb
All 4k TV's should be compatible with our Direct TV 4K service as long as it is set up properly and there are no software conflict. You might want to check your connections since it connect initially and disconnect subsequently.
Have you ever been able to fully enjoy the 4k content on your device , and did the audio issue happen recently?
We look forward to hearing from you!
BolanleB, AT&T TV Community Specialist.
0
0