We recommend re-downloading the your DirecTV App, as well as clearing the cache and cookies on it. If the freezing continues to occur, you may want to ensure that everything is properly up to date with your device.
We'd also like to know- is it only frozen on this one channel, or multiple channels?
Let us know if this works- we'll be here if you need further assistance!
I have still have the same issue. It only is happening on spectrum SportsNet LA channel. It just shows the same frozen picture. I have deleted and reinstalled the app multiple times.
I have the same issue is there any fix??? I tried removing app several times, have turned off phone on/off and cleared all cookies as well. Nothing works.
DIRECTVhelp
Community Support
•
255.1K Messages
6 years ago
We're here to help, @Tommyvo93!
We recommend re-downloading the your DirecTV App, as well as clearing the cache and cookies on it. If the freezing continues to occur, you may want to ensure that everything is properly up to date with your device.
We'd also like to know- is it only frozen on this one channel, or multiple channels?
Let us know if this works- we'll be here if you need further assistance!
Donovan, AT&T Community Specialist
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Eeztrbo
Contributor
5 years ago
I have still have the same issue. It only is happening on spectrum SportsNet LA channel. It just shows the same frozen picture. I have deleted and reinstalled the app multiple times.
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Khalid1
Contributor
5 years ago
I have the same issue is there any fix??? I tried removing app several times, have turned off phone on/off and cleared all cookies as well. Nothing works.
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