Starz content locked

Hi, @joec88. We're sorry you can't watch all movies despite having a subscription to Starz through DIRECTV. We'll send you a DM to check your account and investigate this matter closely. Chandria, DIRECTV Community Specialist

Anyone else seeing this issue that have Starz through DIRECTV and have content locked on the Starz app? Both DIRECTV and STARZ are clueless. Starz says you must contact DIRECTV to upgrade your account and DIRECTV says there is only one subscription level to Starz via DIRECTV and that you should have access to all content via the streaming app.

Hi @joec88. We apologize for any confusion regarding the STARZ subscription information. DIRECTV customers who have subscribed to STARZ/STARZ ENCORE can enjoy their favorite original shows, movies, and specials from the STARZ library using either the App or the STARZ App. Kindly check your DM, so we can provide further assistance. Carlo, DIRECTV Community Specialist

@joec88 You may check the Direct Message (DM) icon (text/speech bubble) located in the upper right between the notification icon (bell) and "directv.com." You must be logged into your account to have access to it. The icon will now show since we have already initiated a DM. Carlo, DIRECTV Community Specialist

There is no DM option for me.

Thanks for the information. Please double-check and refresh the page. I have sent another direct message. Carlo, DIRECTV Community Specialist

Again...there is no DM option.

 Click on the bell

All the bell does is give me notifications for replies...nothing about DM's.

We apologize for the DM icon not appearing. We want to connect to resolve the issue with your STARZ subscription. Please get in touch with us on one of our social accounts, Facebook, X, or Instagram, with a direct/private message. Our Social Care Team is here to help!

Every time I reply to this thread the new post gets deleted. Let me know if you can see this post.

@joec88 Yes, we can see the post. Let me verify, are you logged in to your Forums account? We need to ensure that we are logged in so that the text/bubble would appear between the "directv.com and the notification bell. Carlo, DIRECTV Community Specialist

Again as I stated before and posted screen shots…I am logged in and there is no text/bubble appearing between DirecTV.com and the notification bell.

Thanks for the screenshots. You're right. You're logged in, and we also can't see the DM icon on the pictures you sent. However, we need to connect to you to work on the issue. Please reach out to us on one of our social accounts, Facebook, X, or Instagram with a direct/private message. DIRECTV is here to help. Bernadette, DIRECTV Community Specialist

Anyone else seeing this issue that have Starz through DIRECTV and have content locked on the Starz app? Both DIRECTV and STARZ are clueless. Starz says you must contact DIRECTV to upgrade your account and DIRECTV says there is only one subscription level to Starz via DIRECTV and that you should have access to all content via the streaming app.

As I replied previously, shown above, I have already contacted both Starz and DIRECTV and got nowhere with either. My goal via posting the issue here is if other DIRECTV subscribers that also subscribe to Starz through DIRECTV are seeing the same issue where a lot of the content is locked when trying to watch it through the Starz streaming app.

Starz works fine on my DIRECTV receivers and I can watch all content on it that is locked on the Starz streaming app through both the linear channels or via OnDemand. However if I am away from my receivers I can’t watch a lot of the content on the Starz app using DIRECTV as my TV Provider even though it logs me in fine and I can watch some content. Starz support claims it is DIRECTV that is not providing access to the locked content and that I must contact DIRECTV to upgrade my account for access to all of the content. So please…just answer one simple question….does DIRECTV have more than the standard subscription for Starz that can be upgraded by DIRECTV to allow me to access all content from Starz using the Starz streaming app? (Pretty sure the answer is no…there is only one option available to subscribe to Starz). I believe Starz is locking a lot content so that DIRECTV subscribers to Starz can’t watch it via their streaming app. Up until a few weeks ago I could watch all content via the streaming app. Something has changed recently.