Tutor
Streaming on my laptop
I am having problems loading DirecTV on my hp laptop. I can stream from a different laptop. I have tried everything. Every once in a blue moon it will load which ansolutely makes no sense. Anyone else have this problem? Were you able to resolve it and if so how?
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @grandmaginger!
Thank you for reaching out to us here, we'd love to help you! Are you using a Windows 10 laptop? To get started, we suggest that you clear cache and cookies on your laptop, restart the laptop, open a new private browser and then try again to see if that helps.
We also suggest that you view this great article to get more details about Streaming With DIRECTV.
Let us know if you need anything else!
Yetty, AT&T Community Specialist
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grandmaginger
Tutor
6 years ago
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
@grandmaginger,
What browser are you using? We have found that other users have a more consistent experience using Chrome. You may also need to reinstall the DIRECTV player from the Watch page. Click on a show or movie and it should prompt you to download the file.
Let us know if this helped!
Rury, AT&T Community Specialist
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grandmaginger
Tutor
6 years ago
I used both chrome and explorer browsers and had same results, it did not load. I cleared caches. I reloaded direct player, closed browser- reopened opened show but still would not load.
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