New Member
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2 Messages
Subscribed channel not accessible on streaming apps
DTV satellite customer. Both Roku and iOS mobile apps are suddenly showing the following when I try to watch movies on the TCM app: “Sorry, your cable subscription does not include this content.” No issues accessing TCM live or on demand from home. Have tried logging out and back in several times on each device-doesn’t help. Thanks in advance.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @Tubman, we are here to help.
Please follow this instructions in order to Fix issues with the TCM app:
1. Check for app updates in your app store. If an update is available, install it and restart your device.
2. Check for device software updates and install.
3. Close and restart the app.
4. Reboot your phone or tablet.
5. Uninstall and reinstall the app.
6. Re-launch the app and try again.
Please try this with both devices. Let us know how it goes. Thank you!
Katherine, DIRECTV Community Specialist
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Rosemacla
New Member
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2 Messages
4 years ago
I have the same problem I have certain channels like THE CW, LOGO and local channels included in my package that I can get on my TV but I cannot get them My phone
I have uninstalled and re-installed the app ,turned the phone off , updated the app and still not there
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Rosemacla
New Member
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2 Messages
4 years ago
I have the same issue I cannot get the CW or LOGO or any local channels on my phone that I know are included in my package because they are on my TV. I have unstained, re-installed, checked for and done updates
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Daniel, DIRECTV Community Specialist
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Tubman
New Member
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2 Messages
4 years ago
After checking for current system software on both devices, rebooting, restarting, deleting/reinstalling apps, logging out and back in, TCM now works fine from my iOS device. But still getting same message on Roku.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We appreciate the update about your TCM app, @Tubman
Please try to reset your DIRECTV password in order to refresh your TCM subscription for all your devices. After this, please try to:
1. Restart your device
2. Delete and reinstall the app
3. Check for software updates
Finally, we also recommend you to confirm whether your Roku is still a compatible device of this app.
Mariana, DIRECTV Community Specialist
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nabukl
ACE - Professor
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2.4K Messages
4 years ago
@Tubman there is no DirecTV satellite app for a Roku, there's a DirecTV stream app for Roku which is a completely different service
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