New Member
•
5 Messages
Sudden issue on Lenvo using Directv app or web
So I have been using the Directv app on my Lenvo Chromebook for a couple years, both the old and new version. I am a satellite customer and use it outside the house. 2 days ago the app stopped working to stream live. I can watch my DVR recordings an even on demand, but nothing live, it tries to start and then I get the message looks like we ran into some trouble loading this content. Please try again in a bit. I then switched to Chrome and tried to stream over the website and it says please update ypur operating system and web browser. I have cleared everything, signed out and uninstalled the app. I have updated everything I can and still dealing with this issue. Directv support overseas was zero help.
DIRECTVhelp
Community Support
•
255.6K Messages
3 years ago
Hello there. We want you to keep enjoying the best content without any interruption. DIRECTV is here to help you with the stream live issue. To better assist you. We're going to send you a Direct Message to help you to resolve this.
Juan, DIRECTV Community Specialist
0
0
Monorojo13
New Member
•
5 Messages
3 years ago
Still haven't found an solution, even actual tech support is stumped so far, is anyone else having an issue close to this?
0
0
bcbsncjlj
Expert
•
6.5K Messages
3 years ago
I don't use the app on my Chromebooks. I just use the browser URL Working flawlessly.
0
0
Monorojo13
New Member
•
5 Messages
3 years ago
I have tried using the URL and when I get to tue point of watching a show, it prompts me to install the software. That starts an endless loop of install it goes away then comes back and says install software over and over.
0
0
bcbsncjlj
Expert
•
6.5K Messages
3 years ago
Oooops, by bad. You have DirecTV satellite. Sorry, I am using the DirecTV Stream internet service product. They are 2 different services.
0
Monorojo13
New Member
•
5 Messages
3 years ago
So does anyone have a fix or idea here? Directv always escalates this issue and it never gets solved and no one contacts me back. It works on my TV, and my phone, but will not work on Lenvo Chromebook. My OS version on the chromebook is 114.0.5735.18
0
0