Tutor
The big play alerts on NFLSUNDAYTICKET.TV app are SPOILING the game I'm watching.
The big play alerts (not sure if that's exactly what they are called, the small pop up window that comes up in the upper right hand corner of the screen to notify you of a noteworthy play, that give you the option to watch said play) are SPOILING the game I'm watching. I was watching the Bears vs. Broncos game on 9/17 and I first noticed an alert pop up about an interception that happened in the game I was watching, but it showed up BEFORE that play happed in the game I was watching. I'm sure this is because of the few seconds of lag time between the actual live action and what I'm watching on the stream. However, if you're unfamiliar with this game, it came down to a literally last second field goal and the alert came up that the Bears had made the FG BEFORE they had even kicked the ball on what I was watching.
This is unacceptable. I scoured the settings looking for a way to turn these notifications off, but I do not see that option anywhere. If that option exists, please tell me how to find it. If it does not exist, it needs to be added OR the app should NOT show notifications for the game the user is actually watching!
Enuffsaid
Tutor
6 years ago
I couldn’t find the option either. I was watching the same game and the update before the game winning field goal was so disappointing. Don’t get me wrong as a Bears fan I was happy to get the win but it took away all the excitement for my family of actually watching the kick.
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello, @jsun187!
We're glad to help! We understand how important your game is to you. However, we do not control the notification that pops up on your screen while you watch your game. Thanks for your understanding.
Mike, AT&T Community Specialist
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jsun187
Tutor
6 years ago
Hello @ATTCares
You clearly did not read my issue thoroughly. This is NOT a notification from the broadcast feed. If it were, how could I get a notification about the game I am watching, telling me about a big play that happened IN THE GAME I AM WATCHING, before I've actually SEEN the play? Is the NFLSUNDAYTICKET.TV not an app produced and owned by AT&T? I only see the notifications that I am talking about when I am watching a game on YOUR app. Perhaps, you should be more familiar with the features of YOUR app before commenting. Or even better, refer my issue to a technical person that is familiar to the the features of YOUR app. If the notifications are not coming from YOUR app, then please tell me where do you think they are coming from?
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Enuffsaid
Tutor
6 years ago
The notification are a pop up box designed by NFLSUNDAYTICKET.TV to show big plays that happen around the league. The issue is they come up for the game you are watching. The notification feed is faster then the broadcast feed so we see the pop up before the play happens.
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jsun187
Tutor
5 years ago
This just happened AGAIN @ATTHelp . Popped up a notification about the Bears making a field goal at LEAST 3 minutes before I saw it happen on the game feed I'm watching. FIX IT!
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jayquee
Contributor
5 years ago
Happens to me all the time. Just today in Redskins v Panthers, got the pop-up notification that a FG was blocked before it happened. This is controlled by AT&T 100%. Please fix it that is ridiculous.
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LetsgoBuffalo
New Member
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1 Message
4 years ago
I did not opt for this Instant Notification, so why can’t I get rid of it. It is, indeed, spoiling the experience for viewers. Pay attention AT&T and/ or Sunday Ticket and FIX THIS
ill-conceived intrusion!
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DIRECTVhelp
Community Support
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255.1K Messages
4 years ago
Hello @LetsgoBuffalo , We are here to help.
Thank you for the feedback, We are working to better our service for a better customer experience. We will submit your feed back so that we can make it better for our customers.
We appreciate your business.
TanzaniaJ, DIRECTV Community Specialist
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