Tutor
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4 Messages
The Late Show with Stephen Colbert
The past 2 episodes of the Late Show with Stephen Colbert the aspect ratio has changed from 16:9 to 4:3. Why? This is the only CBS Directv show that this has happened to and no other channels have changed. No settings have been changed on the television or the Directv box.
What is going on???
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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1.9K Messages
5 years ago
Or might you be recording the SD channel for that show? Do you have a series recording for this show? If so, try deleting and re-adding the series. Schedule it from the guide and make sure you are looking at the HD channel when you schedule it.
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DIRECTVhelp
Community Support
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20.8K Messages
5 years ago
Hello @glenhomer,
We're happy to help.
This could be a problem with the broadcast around that time of night, since it doesn't happen on any other shows or channels.
Try troubleshooting your receiver and let us know if the picture is still different.
Aminah, AT&T Community Specialist
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glenhomer
Tutor
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4 Messages
5 years ago
At your suggestion, I did the red button reset on the Directv receiver. I
will see what happens tonight and let you know.
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DIRECTVhelp
Community Support
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20.8K Messages
5 years ago
@glenhomer.
Sure thing!
Let us know what happens, we'll be here to help!
Ramses, AT&T Community Specialist
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glenhomer
Tutor
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4 Messages
5 years ago
with the commercials. Again, no other programs on CBS are impacted and no
other channels.
If I do a factory reset will I lose all of my recorded programs? I think I
would.
What is going on and how do I resolve this issue?
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DIRECTVhelp
Community Support
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20.8K Messages
5 years ago
Hi @glenhomer,
We are happy to help.
I this is the only program that has this issue, it's more that likely an issue with the program feel. We are assured that will be corrected as soon as possible.
Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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litzdog911
ACE - Sage
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45.8K Messages
5 years ago
Do you have any friends or neighbors with DirecTV? Do they see the same thing?
This is almost certainly a problem with that station's signal. Have you tried calling them?
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glenhomer
Tutor
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4 Messages
5 years ago
It worked!! Thanks, sandblaster!
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DIRECTVhelp
Community Support
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20.8K Messages
5 years ago
Hello @glenhomer,
Glad to hear that sandblaster suggestion worked for you. Feel free to reach out to us if you have any further questions or concerns.
Thank you for choosing AT&T
Charles, AT&T Community Specialist
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