Contributor
•
3 Messages
Trying to Upgrade -- 4 Crazy Problems
I had a standard def receiver and directv working for months. Recently I bought a plasma tv and got a free H20 receiver from Best Buy. I'm trying to set up the H20 high def receiver in time for this week's college games and have run into a host of problems. Spent 4.5 hours on phone with directv getting no where. Can anyone help?
Disclaimer: I was initially told I need to split my signal; then another representative told me I need to have two signals coming into my receiver. In the dark, I plugged in a coax from a jack labeled "aux" in my apartment to the RF (remote) outlet. That was an error but I can't disconnect now. That could contribute to the problems below....(If anyone wants to explain why I would have to split the signal or why I would need two coaxes coming in that might help too...)
Here's the background:
After a lot of effort, I could not get the guided set up to work perfectly. Confirmed with my apt complex that we have an oval 3 LNB satellite. During the guided set up I would get an "ok" message on the 101 degree sat but failed on all the others. Also, in working with Directv I have registered my card and my box (could I have read a # wrong?) I don't know....
Generally, in the channel guide very few channels are showing up, after time passes some more seem to show up; some of the channels showing up work and some don't; some of the channels present in the guide are cable channels, some aren't.
After all the efforts, I can characterize my issues in terms of these four problems:
(1) Most channels are unavailable/not working in both the channel guide and in typing in the channel
(2) I was watching 212, the nfl network this morning and then it rebooted itself, when it came back I could not watch that channel
(3) of the channels not in the guide, I can type in some channels and they work;
(4) Of the channels in the guide but not working I have three errors:
(a) An error message on a black screen saying call customer service that I don't have an active account;
(b) An message saying searching for satellite signal which doesn't go away;
(c) I don't get any HDTV even though I have an off-air HDTV antenna attached. I would expect that some of the broadcast stuff would have worked.
Can anyone help? Any information which could lead me to figure this out by tomorrow would be great!
Disclaimer: I was initially told I need to split my signal; then another representative told me I need to have two signals coming into my receiver. In the dark, I plugged in a coax from a jack labeled "aux" in my apartment to the RF (remote) outlet. That was an error but I can't disconnect now. That could contribute to the problems below....(If anyone wants to explain why I would have to split the signal or why I would need two coaxes coming in that might help too...)
Here's the background:
After a lot of effort, I could not get the guided set up to work perfectly. Confirmed with my apt complex that we have an oval 3 LNB satellite. During the guided set up I would get an "ok" message on the 101 degree sat but failed on all the others. Also, in working with Directv I have registered my card and my box (could I have read a # wrong?) I don't know....
Generally, in the channel guide very few channels are showing up, after time passes some more seem to show up; some of the channels showing up work and some don't; some of the channels present in the guide are cable channels, some aren't.
After all the efforts, I can characterize my issues in terms of these four problems:
(1) Most channels are unavailable/not working in both the channel guide and in typing in the channel
(2) I was watching 212, the nfl network this morning and then it rebooted itself, when it came back I could not watch that channel
(3) of the channels not in the guide, I can type in some channels and they work;
(4) Of the channels in the guide but not working I have three errors:
(a) An error message on a black screen saying call customer service that I don't have an active account;
(b) An message saying searching for satellite signal which doesn't go away;
(c) I don't get any HDTV even though I have an off-air HDTV antenna attached. I would expect that some of the broadcast stuff would have worked.
Can anyone help? Any information which could lead me to figure this out by tomorrow would be great!
No Responses!