Contributor
turn off the pop up window on channel guide
when I access my channel guide a pop up window appears covering the first program on the list that reads: "Press Select for on Demand Programs, Press Info for channel list view, press FastForward to tune channel. How do i turn this annoying pop up off?
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi, @rick824.
As mentioned in the link that was provided, this banner was implemented in a new firmware update that we pushed to users starting on 3/5/19.
There is no way to remove the feature as of this time, but you may be able to shorten how long the banner is there by following these steps:
We hope this helps.
John, AT&T Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi, @rick824.
We understand your frustration with this information banner. Unfortunately there is no way to permanently remove the "pop up window".
To temporarily remove the banner press the EXIT button on your remote. This will allow you to view the first program on your list.
Ariel, AT&T Community Specialist
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rick824
Contributor
6 years ago
Second it doesn’t solve the problem. Where did this come from? never had it before. Why is it there? It serves no purpose.
There must be a way to hide/remove the feature
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gnewbytakn5
New Member
5 years ago
I performed a reset on receiver in settings annoying banner is gone.
The banner on the top of the screen displays shorter too (2 sec).
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antszy54
New Member
5 years ago
I have the same problem...just started appearing "out of the blue" a week ago (I've had Direct TV for almost a year.????? So annoying and makes reading the guide/info almost impossible. gnewbytakn5 you said you reset receiver in settings to get rid it, did this "mess up" anything else? Thanks so much!
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ayemac
Contributor
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3 Messages
5 years ago
This “downgrade by upgrade” feature (Edited per community guidelines). Incredibly annoying and completely useless. It’s in the way of everything, and you can’t even get around it. In some areas it disappears after a few seconds; other areas it stays intact indefinitely. Sometimes you even hit left on the circle pad and a SECOND window pops up. Keep this crap up and I’ll be canceling.
(edited)
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antszy54
New Member
5 years ago
Well finally took the advice of gnewbytakn5 of resetting receiver by "pushing red button on the side of the receiver". Hurray! This simple reset took a few minutes but came back with all my DVR'd items intact but no annoying "pop-up". FYI: ayemac, you might try this. Good luck!
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