Contributor
Unable to stream from IE, Firefox or Chrome
I have a client who unable to stream from IE, Firefox or Chrome. She has Win 7 Home Premium and has the latest versions of all 3 browsers. I have cleared the caches and histories as well as even attempted a full uninstall and reinstall of Firefox and Chrome. I also uninstalled and reinstalled Adobe Flash player which is the current listed version.
Even after doing all this it is not working. She's on her home network and has good bandwidth speeds getting nearly 50 down and up.
In IE and Firefox, even though I click on the padlock in the URL field to allow Flash to run and also click on the blocked symbol to allow In always or for that matter Run This Time and still not detecting flash.
In Chrome it gets past detecting Chrome but then after loading the player it fails and says "Please Restart the Video"
I did contact support but they weren't able to help at all and supposedly didn't have another team to escalate this to which I thought was pretty lame.
Any help would be greatly appreciated. - Thank you
DIRECTVhelp
Community Support
•
255K Messages
5 years ago
We would love to try to help, @MichaelDo.
Have you tried uninstalling and reinstalling the DIRECTV Video Player (Cisco Videoguard Player)? Follow the steps below to do so on a Windows device.
Uninstall:
Install:
You can also check out tips to enable Adobe Flash Player for specific browsers at the bottom of our DIRECTV Web Streaming article.
We hope this helps!
John, AT&T Community Specialist
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