Mentor
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52 Messages
Unable to watch TCM movies on demand via my Roku device
For the past week, I've been unable to watch movies on TCM using my TV and Roku device. Each time I try to see if this issue is resolved, I receive this message on my TV screen: "Sorry, Your Subscription does not include this content" I am a Direct TV subscriber and never had this issue until recently. I would like to have this service restored so I may watch TCM movies on demand.
detuch254
ACE - New Member
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5.2K Messages
4 years ago
@davers-222 unfortunately as this is a public forum there isn't much we can do to fix a bug with the TCM app regarding TV EVERYWHERE. You can try reinstalling the application, updating the Roku to the latest software, and reaching out to TCM about a glitch with their app on the Roku. Be sure to specify the error code and that you are using TV EVERYWHERE DIRECTV satellite credentials to access their content. If this does not get you far, you can try calling DIRECTV (number in my greeting below) and telling the agent there about it.
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davers-222
Mentor
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52 Messages
4 years ago
detuch254, I've done everything as you suggested but to no avail. I am wondering if this issue has anything to do with a new policy Direct TV pulled on us subscribers? Personally, I am becoming tired of: "Rebooting, unpluging, and updating, when I never had to do this before. One of the main reasons I keep my subscription with Direct TV is I was able to watch older movies on TCM. IF I can't do this any longer then it's time to cancel my subscription to Direct!!
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
@davers-222 I personally have no clue as I am a customer just like you. If that means you will be cancelling, so be it.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @davers-222. We are not ready to see you go, thank you for bringing this into our attention, let's work on fixing it together.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Miguel, DIRECTV Community Specialist
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