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K

New Member

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1 Message

Fri, Jan 14, 2022 9:28 PM

Upgrade Video Player - An Impossible Ask

I've downloaded the VideoGuard 13.0 file repeatedly.  I've installed it repeatedly.  I've closed my browser.  Installed a different browser which definitely has a clear cache.  Not sure what else I can do -- I keep getting the error message that I need to upgrade the DirecTV player but that never helps.  And when I click on the Detailed Instructions hyperlink on the download page, I get redirected to a 404 page -- https://www.directv.com/streaming-dtv/3426.

Not entirely sure what I'm doing wrong -- is there a more updated version that VideoGuard 13.0?  Any advice for how to get this up and running?

I'm on a MacBook Pro, Late 2020 model M1 Chip.  I'm running Safari and Brave browsers trying to get this to work.

Any help would be appreciated.

DIRECTVhelp

Community Support

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13K Messages

3 d ago

Hi @kevinshanna2099, thanks for reaching out to us.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Joan, DIRECTV Community Specialist

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