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Wednesday, July 3rd, 2024 1:33 AM

Video connection lost result code 622

Genie box is saying video connection lost and result code 622.  I already tried unplugging the power cord but that didn’t resolve the problem

Community Support

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254.6K Messages

6 months ago

Hi, @Randy14303. We apologize for the error you're encountering. Please visit Get help with DIRECTV connection errors | DIRECTV Support to troubleshoot and get this error fixed. If issue persists, please send us a DM. DIRECTV is here to help. - Shania, DIRECTV Community Specialist.


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