New Member
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3 Messages
video guard player
It appears the video player does not work with Apple's latest software Monterey.
I have two MacBooks. One with Big Sur and one with Monterey.
First time I tried to play movie on the Big Sur machine I got the message to upgrade the player. I downloaded, Installed. worked fine.
Did exactly the same on Monterey machine. downloaded. installed. yet when I tried to play a movie I get the same message over and over and over. upgrade the player. I have repeated this process at least 5-6 times. called Directv. they were less than helpful. In fact, they were clueless. Even suggested I needed to change my Directv userid and password. Clueless
Am I right about my conclusion? Does not work on Monterey?
rekordbox28
New Member
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42 Messages
3 years ago
Considering the recent changes to Mac OS systems, yes there is a huge possibility that Monterey does not support it yet, but expect that there will be fixes sooner or later.
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Itsatrap
New Member
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2 Messages
3 years ago
Same here. It says to download the new player. No change. I called customer no care 3 times for a total of 2 1/2 hours and got the same answer. "I will have a Tech contact you ASAP". It's been over a month with not one call back. I'm done with them. Good luck. I'll just watch on my phone, while that still works.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Let's explore options to get out of this loophole. Please, share with us the brand of your PC/Laptop, its software version and the browsers that you are using to stream DIRECTV.
We will be waiting for your response.
Maria, DIRECTV Community Specialist
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