Contributor
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41 Messages
watch direct tv online
I am unable to watch any DirecTV channels online on my Mac. I keep getting it starting but comes up with an error "Im sorry we ran into an error, please restart the player...
Contributor
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41 Messages
I am unable to watch any DirecTV channels online on my Mac. I keep getting it starting but comes up with an error "Im sorry we ran into an error, please restart the player...
kc59harley2
Contributor
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41 Messages
4 years ago
how do I attach the file? Its to big to copy paste the text.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@kc59harley2 You can share pictures instead of copy paste the text.
Catalina, DIRECTV Community Specialist
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kc59harley2
Contributor
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41 Messages
4 years ago
It keeps saying "failed to upload image"
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kc59harley2
Contributor
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41 Messages
4 years ago
Its only 3.9 meg.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We want to make sure we cover your needs @kc59harley2.
We are committed to find a resolution so you can enjoy your programming the way you need. Let's try a different way to attach the picture. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be there waiting for your answer.
Catalina, DIRECTV Community Specialist
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kc59harley2
Contributor
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41 Messages
4 years ago
OK, the picture was sent via the text.
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kc59harley2
Contributor
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41 Messages
4 years ago
I didn't see the text response until today. The last questions were:- Operating System Name and Version: - Browser Name and Version: - DIRECTV Player Version: Thank you, Catalina, DIRECTV Community Specialist
my response:
The operating system is Monterey 12.4
Browser is Chrome version Version 102.0.5005.115 (Official Build) (arm64)
DirecTV player version 5.0.9
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kc59harley2
Contributor
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41 Messages
4 years ago
I'd like to get a response to my escalated issue here on Case Number 13203399.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @kc59harley2 we're here to help.
Julian DIRECTV Community Specialist
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kc59harley2
Contributor
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41 Messages
4 years ago
Julian, the messaging won't accept the copy all and send in messaging. So I tried to make a PDF and attach and there isn't that ability. I can try here.
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kc59harley2
Contributor
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41 Messages
4 years ago
won't here either.
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kc59harley2
Contributor
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41 Messages
4 years ago
Julian,
Was what I sent what they needed? I have more of the text from the beginning I can send in separate pieces. Looks like I'm limited in 1000 characters per message.
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williamfgray
Contributor
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8 Messages
4 years ago
I am having the same issue. Today, I was able to get the VideoGuard player installed, and the stream will actually start. After about 15 seconds though, it will say "Sorry we ran into a problem Please restart the video player."
macOS Monterey 12.4, M1 MacBook Pro
Tested with Safari and Chrome.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @williamfgray we apologize for the issues you're experiencing with the online video player, we're here to work on a fix.
Thanks for sharing the troubleshooting steps you already completed, let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bill icon in the upper right corner of the Forums).
We'll be waiting for you.
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kc59harley2
Contributor
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41 Messages
4 years ago
I just sent Julian the entire error during the event in Chrome. I also noted too that my iMac OS version High Sierra 10.13.6, Safari 13.1.2 and Chrome v102.0.5005.115 have the same problem. Appears this might be a problem with Mac software or hardware using the player.
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