5 Messages
When satellite switches to streaming it buffers too much.
Only Fox channel seems to switch to streaming and the others are ok and don't stream. How can I stop this buffering which is annoying which happens a lot when watching Fox. My internet speed is 50 megs/sec. The other channels come in fine while on satellite signal. Is there a way to adjust the streaming or internet to the TV.
bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
What do you mean "switches to streaming"? Are you a DirecTV Satellite or DirecTV Stream subscriber? The 2 are totally different subscription services.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Thanks for the quick response, @bcbsncjlj. Hi, @RK8720. We're sorry about the buffering issue. This shouldn't keep happening. Let's fix this. Will send you a DM to further investigate the issue. Sophie, DIRECTV Community Specialist
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RK8720
5 Messages
6 months ago
I am on directv satellite and it has a signal saver that switches to streaming when satellite signal is lost.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
Moving to satellite forum.
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RK8720
5 Messages
6 months ago
How do I move to satillite forum
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shannon02
ACE - Expert
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20.6K Messages
6 months ago
Most likely your dish needs to be aligned.
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RK8720
5 Messages
6 months ago
OK I called the directv number and they refreshed my resolution and seems to work now. So I will let the TV run now and see if that solved the problem.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
That's perfect. I'm glad to know someone assisted you over the phone. Let me know if issue still persist. Sophie, DIRECTV Community Specialist
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RK8720
5 Messages
6 months ago
Ok I will. Thank you.
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shannon02
ACE - Expert
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20.6K Messages
6 months ago
Refreshing the authorizations has nothing to do with losing the sat signal.
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