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Contributor

Monday, November 4th, 2019 1:12 PM

Where are the local channels????

I've been having this problem for about a month now all my local channels when I go to the app are missing it starts at CNN it has all my upper channels,   But when it comes down to watching any local news they blocked it they told me they were working on this on Thursday and that they would email me when it was up and working I never got an email that they were working on it or any updates I'm literally about to say to get rid of directv and go with another cable company.  If anyone has any updates of what the heck is going on please let me know thank you

ACE - Master

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6.5K Messages

5 years ago

i think you need to be on the same network as the genie

i do not think it works for locals out of home

ACE - Sage

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46.4K Messages

5 years ago


@Inlove0701 wrote:

I've been having this problem for about a month now all my local channels when I go to the app are missing it starts at CNN it has all my upper channels,   But when it comes down to watching any local news they blocked it they told me they were working on this on Thursday and that they would email me when it was up and working I never got an email that they were working on it or any updates I'm literally about to say to get rid of directv and go with another cable company.  If anyone has any updates of what the heck is going on please let me know thank you


Is your app's device connected to the same home network as your Genie DVR?

 

Contributor

5 years ago

No it is not my app is separate from my genie at home and I have the old boxes I do not have the new genie boxes

ACE - Sage

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46.4K Messages

5 years ago


@Inlove0701 wrote:

No it is not my app is separate from my genie at home and I have the old boxes I do not have the new genie boxes


Generally you can only view local stations on the App when you're device is connected to your home network. 

 


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