Visitor
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5 Messages
Why can I see only one channel below 200 (39)on my DIRECTV app?
I’ve reset my genie and registered my iPad. I can see only one channel (39 NBC local) below 200.
Visitor
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5 Messages
I’ve reset my genie and registered my iPad. I can see only one channel (39 NBC local) below 200.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
3 years ago
There are some common issues on the DIRECTV app that might be fixed by following these steps:
Check for app updates in your app store. If an update is available, install it and restart your device.
Check for device software updates and install.
Close and restart the DIRECTV app.
Reboot your phone or tablet.
Uninstall and reinstall the DIRECTV app.
Please let us know how it goes.
Joan, DIRECTV Community Specialist
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nwallyj
Visitor
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5 Messages
3 years ago
Thanks for the quick reply. I reset the genie and that fixed it. Found a new problem I’ll post separately.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
We are here to help you, please let us know more details about it.
Julian, DIRECTV Community Specialist
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nwallyj
Visitor
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5 Messages
3 years ago
I have a follow on to this. Once all the channels displayed I tried to watch the football game on local channel CBS 8 in San Diego. I received an error message the the receiver was busy or I was streaming on another device. The receive had not been in use since early in the AM the night before and I am the only streamer in the house. I switched to channel 39 and I could play it. Back to 8. Same error. 8 will play this morning. I get this frustrating result constantly.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
@nwallyj Thanks for reaching out to us about the error you received regarding your receiver being busy during the game. We are here to help!
Are you currently experiencing this error message or is it only happening during sports events?
Let us know.
Teniel, DIRECTV Community Specialist
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nwallyj
Visitor
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5 Messages
3 years ago
I continue to get the ‘receiver busy’ message. I spent 30 minutes with telephone support with no change. I’ve logged in and out of direct Tv viewing on my laptop to make sure that was not causing an issue. Same for my iPhone. I still can’t view random channels on my iPad with the DIRECTV App. Mostly the football games, but I tried a couple other channels and some worked and some didn’t.
It would nice to be able to depend on the system I pay over $200/mo to do what I it should do without having to reset the genie and all of devices,etc etc.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
To troubleshoot the DVR and playlist of your DIRECTV service, please check here.
Let us know how it goes.
Benjamin, DIRECTV Community Specialist
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nwallyj
Visitor
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5 Messages
3 years ago
This is completely useless. It does not even come close to the subject of my issue. Did you even read my post?
I’m unable to play certain live TV channels on my iPad ( or my iPhone for that matter ) with the DIRECTV app. I thought it was NFL Sunday ticket. NHL Center ICE channels play. Local channels and other chanmels are also randomly affected.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hey @nwallyj, thanks for keeping us updated.
We just send you a direct message to take a closer look on your case.
Direct messaging can be found on top right next to the bell icon.
We'll be waiting for you.
David, DIRECTV Community Specialist
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