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New Member

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7 Messages

Sat, Aug 14, 2021 7:27 PM

Why can't I watch NESN hd in my area? I can watch NESN sd. Both are channel 628. I live in Maine.

I live in Maine, and subscribe to HD, the sports package, and am also charged a RSN fee. Recently we have been unable to watch NESN hd, but can still access NESN sd. Both are channel 628. When checking the satellite signal, transponders 18 and 26 have a 0 signal strength....all other transponders are 90 and above.   Is NESN hd beamed via transponders 18 and/or 26? Has DirecTV stopped beaming NESN hd to Maine? We are paying a lot of money per month and are not happy with the failure to receive NESN hd.

Accepted Solution

Official Solution

TexasBrit

ACE - Expert

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13.4K Messages

3 m ago

so that's why. You have zero signal on the transponder delivering NESN HD (plus all the others on that satellite) which is causing the 771,

This could be a very badly aligned dish, a cable fault, or a faulty LNB at the dish. I would rfecommend you get a service call from directv. The tech will fix whatever is the problem, and replace any faulty components. Service charge is $100 and well worth it especially if something needs to be replaced. 

shannon02

ACE - Expert

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15.3K Messages

4 m ago

HD is coming from the 99 and103 sats and your local channels and RSNS are on the "S" spot beam transponders.

New Member

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7 Messages

3 m ago

How can you tell if DIRECTV has stopped spot beaming NESN HD to Maine 04543? I spent the weekend trying to get an answer from DIRECTV customer support to no avail. Tried refreshing and resetting my receiver to no avail. Very frustrating and makes me angry to  pay for channels I cannot get. 

shannon02

ACE - Expert

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15.3K Messages

3 m ago

The only time DTV can remove a channel is when the contract expires and they fail to renew it or the channel goes bankrupt or decide to stop broadcasting.

TexasBrit

ACE - Expert

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13.4K Messages

3 m ago

What do you mean by "can't watch"? What happens if you tune to 628 via the guide?

The TPs you mention are for sd. hdison 103ca tpn10. what's your signal strength on that TP?

New Member

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7 Messages

3 m ago

On the guide, if I try to select NESN HD channel 628 I get the 771 error code. NESN SD channel 628 can be viewed. Signal strength for transponders 18 and 26 are 0. I have great signal strength for all other transponders. 

TexasBrit

ACE - Expert

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13.4K Messages

3 m ago

You are looking at the wrong transponders, those are on sat 101 which is SD. . Read my post. NESN HD is on 103 CA transponder 10, 

New Member

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7 Messages

3 m ago

My signal strength for transponder 10 is 100!!

New Member

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7 Messages

3 m ago

I wish a DirecTV employee would explain why I cannot watch NESN HD in Maine. 

shannon02

ACE - Expert

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15.3K Messages

3 m ago

This is a customer to customer forum with only the moderators and the few employees on their own time read these posts.

Have you refreshed your account online?

(edited)

TexasBrit

ACE - Expert

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13.4K Messages

3 m ago

so give me an answer. What are the signal strengths on satellite 103ca, list all transponders?  Not the ones for sat 101, which I think you are still giving me..

New Member

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7 Messages

3 m ago

Thank you for your patience and persistence in trying to help me out! Satellite 103(ca) results:

Transponders 1-24, all 0 signal strength,

Transponders 25-32 all state N/A

New Member

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7 Messages

3 m ago

Thank you TexasBrit!


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