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C

New Member

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7 Messages

Thu, Jun 23, 2022 12:17 AM

Why does DirecTV go to commercials after I pause a recording after about 15 second

When I pause a show after about 15 seconds the programming goes to AT&T or DirecTV commercials requiring me to press the play button several times to get back to where I was.... Why?? Can I opt out of this very annoying situation... 

shannon02

ACE - Expert

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16.3K Messages

3日前

DTV started this a year or so ago, the only way to stop it is to disconnect the internet from the DTV receiver and lose On Demand,start from the beginning and paying for PPV with the remote.

DIRECTVhelp

Community Support

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15.6K Messages

2日前

Hey @Charlie9949 We're sorry to hear the experience you're having when you pause a recording with screensaver adds.
 
We'll be glad to take your feedback, we're always working for you to have all the features you enjoy.
 
The only way for you to be returned to the pause state, would be pressing any key on the remote control. If you want to avoid the ads, a recommendation would be to disconnect the Ethernet cable, but please keep in mind that the on demand feature can be affected.
 
Also thanks to @shannon02 for your prompt and accurate response
 
If you have any other comments, doubts or questions, please don't hesitate to contact us, we'll be here to help.
 
Nicolle, DIRECTV Community Specialist

New Member

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7 Messages

2日前

Thanks for your reply and information. As a DirecTV subscriber since 1996, I have seen some significant "changes" in the company and product delivery. I'm not too sure that the customer is "top of mind" these days.. We should have an "opt out" for this or have the commercials start in a minute instead of 15 seconds to allow for quick runs..

detuch254

ACE - New Member

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1K Messages

2日前

@Charlie9949 ever seen AT&T acquired DIRECTV and has since spun it off, the company has had some very rough turnouts. Like you, I hope that many of these annoying scenarios will be fixed in the future with a new co-owner stepping up to the plate. Personally, one of the most concerning issues is the HS17 receiver and it’s many limitations. 

Only time will tell what the future of a satellite company will be. 

New Member

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7 Messages

2日前

I was reluctant to mention AT&T but they did their customers no good with their purchase of DirecTV. I did not know of the subsequent spin off. It would not take too much to get back to the top in customer satisfaction, just listen to us.. Appreciate your remarks..

DIRECTVhelp

Community Support

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15.6K Messages

2日前

Thank you for sharing this feedback, @Charlie9949.Your satisfaction is our priority.

We'll continue working on our service to offer the best to our customers. Once we get any change about this feature, we'll let you know.

In case you have any other doubt, don't hesitate to contact us back.

David, DIRECTV Community Specialist. 

shannon02

ACE - Expert

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16.3K Messages

2日前

Not really a spinoff AT&T sold off 30%.

teetertotter

ACE - Teacher

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405 Messages

2日前

Just my thought.  If you Pause the program you are watching and you leave that program picture sitting on your screen for long periods, like many might do, your TV screen might be subject to "Burn In."  That might be the reason they want the TV to go into commercial mode with changing pictures.  

Example: If you use any of the Music Channels, after a time, the "Directv" logo will float around the screen.  This prevents any Burn In on the screen.  

Just saying.

New Member

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7 Messages

2日前

I do understand this issue with screen burn but going from the TV to the kitchen for a bottle of water is about 20 seconds, in that time the TV goes into commercial mode, it only takes seconds. There should be an option to opt out of the commercials. We are paying for programming not DirecTV promo's. Just one opinion.. 

DIRECTVhelp

Community Support

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15.6K Messages

2日前

Thank you for sharing with us your opinion, @Charlie9949.

We'll pass your voice about this feature, so you can have the chance to out op these commercials. As soon as we get any update, all of our customer will be notified.

For further assistance, we'll be here for you.

David, DIRECTV Social Media Specialist.
RuhRoh

Teacher

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15 Messages

2日前

We encountered an issue with playback of recorded programs and live programs. The pause lasted for 40 seconds (sometimes 30 seconds) and then went to screensaver commercials.

Needed longer pause, especially for reading graphs or maps or details on images, etc.

So, this is what I learned from Directv staff:

Although our device goes to screensaver within 40 seconds (and couldn't fix that), this did help:

--after the screensaver appears,

---pressing the [-] key located under the [7] key 

----results in a 5-minute pause (with the pause keeping/freezing the program's original frame for 5 minutes).

Note that you need to allow the screen saver to appear and then press the [-] key.

Hope this helps.

(edited)

shannon02

ACE - Expert

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16.3K Messages

2日前

The old screen saver was black with a white DTV logo bouncing around.

New Member

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7 Messages

1日前

RuhRoh,

I like that and will give it a try tonight. A 5minute pause would be wonderful..more than enough time to hit the kitchen or head..thanks.


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