Contributor
Why is the tablet app a piece of crap?
Consistently the app crashes during playback, always chooses on demand rather than actual recording, and it takes 13 attempts to watch an hour long show.
Contributor
Consistently the app crashes during playback, always chooses on demand rather than actual recording, and it takes 13 attempts to watch an hour long show.
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @Lysaer,
We're happy to help!
Try troubleshooting the app and make sure your device's operating system is up to date.
Let us know if you see a difference in performance.
Aminah, AT&T Community Specialist
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Lysaer
Contributor
6 years ago
I've done all of that except factory reset the tablet which I'm not going to do, because that is way too much to restore after. I have zero problems with other streaming/ on demand apps on it, it is ONLY the DirecTV app. Just tonight I was trying to watch something and it crashed 3 times in a row, restarted, resumed playing at a point, went through commercials, then crashed and resumed at the same place in the show.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Thank you for letting us know, @Lysaer.
Do you have any problems streaming on the live TV section, or only when trying to access recorded content? Also, have you tried any other devices?
For recorded shows, have you set up the Mobile DVR function?
Let us know, so we know how to proceed.
John, AT&T Community Specialist
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