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kc59harley2's profile

Contributor

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41 Messages

Thursday, February 23rd, 2023

Any update on the issue of using a pc (Mac or Windows) to view DirecTV channels? [edited per community guidelines]

So I worked with Jamie [edited per community guidelines] Social Media Customer Escalations and Process Improvement to see if there is any update on where we left off in the fall on using DirecTV website to watch channels I subscribe to. It hasn't worked for many months. It fails to play video. 

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Community Support

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255.6K Messages

3 years ago

Hello there, DIRECTV wants to provide you with excellent service. We will be glad to give you an update as soon as we have one. In the meantime, please send us a PM to ensure all your concerns are addressed, or contact us through social media. In that way, we can provide you with the proper resolution.  Samir, DIRECTV Community Specialist

Contributor

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41 Messages

3 years ago

Just looking for an answer...

New Member

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32 Messages

3 years ago

I thought it was just me, I can't see my channels online as well, maybe 15% I can see.  I also can't see the channels through the app.  Are you having an issue with the app as well? seem to have the same channels missing.

Contributor

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41 Messages

3 years ago

No the app appears to work fine. It doesn't have 100% of the channels and I think that is by design. My issue is using a browser (any) to log into DirecTV and watch online through the browser.

Community Support

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255.6K Messages

3 years ago

Hi there. I'm doing a follow-up to provide the information that DIRECTV is working towards an improved overall web streaming experience. In the meantime, you can still stream on your iPad using the DIRECTV mobile App. Laura, DIRECTV Community Specialist.

Community Support

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255.6K Messages

3 years ago

Hello! We are concerned about your technical issue since we want to provide the best service. That's why I would like to know if your technical issue is solved. If so, please let us know. We are a message away. Gabriel, DIRECTV Community Specialist

Contributor

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41 Messages

3 years ago

The problem has been and still is I can't stream using either a windows or Mac and any browser to watch any of the channels I subscribe to. I see someone named Laura responded I can using an iPad. Yes I know that but I don't have my iPad all the time.

Community Support

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255.6K Messages

3 years ago

Hello there. We're doing a follow-up on your case, that's why we already sent you a PM to provide you with further assistance. Luna, DIRECTV Community Specialist.


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