New Member
Att credentials not recognized on Directv app
Since I combined sign in credentials for my ATT wireless and Directv Accounts, I have not been able to log into my directtv app on my iPhone. I also have not been able to use those credentials to see live tv on sites like cnn.com or nbc.com (sends me to a log in page where my credentials are not recognized). Customer svc has no clue what to do. Any help or advice would be very much appreciated.
DIRECTVhelp
Community Support
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255.6K Messages
5 years ago
Hi, @Rahulkapur
We are aware of what's happening and we are working hard to get this resolved for you! We do apologize for the inconvenience this may have caused!^
RonH
(edited)
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RMLayman
New Member
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1 Message
5 years ago
I've been having this same problem for over a month. Hours on the phone and chat. Given multiple reasons why I can't but it is still not fixed...sorry you are having the same problem but I'm glad to know I'm not alone!
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ATTHelpForums
Community Support
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3K Messages
5 years ago
Hi @RMLayman,
Are you able to login at att.com? If you have not done so yet, you may just need to login and setup your account. You can learn more about it here. If still having trouble, you can get more tips to troubleshoot your DIRECTV Everywhere service.
David, AT&T Community Specialist
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carrico27
New Member
5 years ago
I have been having the same issue since before Christmas....5+ calls to tech support with no support at all. all they want to do is reset my password. literally just got dropped off a call 10min ago. the closest I've gotten to an actual issue is the User ID to clear the errors and get in sync with the account....but still can't find anyone to correct that. Thinking I'll have better luck getting a job there and fixing the issue myself.
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carrico27
New Member
5 years ago
I have since been digging into my account online, and noticed that my userID/email wasn't verified when I went to att.com/acctmgmt/profile/overview Once I verified my email, I went and deleted it off my iPad and relogged in and I am able to pull up DirecTV app, and so far connect to Bravo. This might be a solution for others to check on.
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DIRECTVhelp
Community Support
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255.6K Messages
5 years ago
Hello @carrico27,I'm glad to hear that!
Here's more information about logging in. Also, If you have trouble in the future, here are more tips on how to troubleshoot your DIRECTV Everywhere service.
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DIRECTVhelp
Community Support
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255.6K Messages
5 years ago
Hello @carrico27, I'm glad to hear that!
Here's more information about logging in. Also, If you have trouble in the future, here are more tips on how to troubleshoot your DIRECTV Everywhere service.
Nacoya, AT&T Community Specialist
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