New Member
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4 Messages
Audio Drops Out on Discovery Channel
I have this problem only on Discovery Channel on DirecTV.
Changing the sound setting on the satellite receiver to turn Dolby to Off stops the audio drop outs but also reduces the surround sound quality.
As I'm only having the audio dropouts on Discovery I've left Dolby of for better sound on all channels.
I don't have a separate setting for PCM on the DirecTV box.
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Joan, DIRECTV Community Specialist
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zedyer
Contributor
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4 Messages
4 years ago
I have this same issue. LG smart TV running WebOS. Can you post solutions to the problem here if you've figured it out for OP?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @zedyer , we want to help with your LG smart TV.
Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums), and we will take a closer look on this.
Manuela, DIRECTV Community Specialist
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RandyVV
New Member
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4 Messages
4 years ago
Still no solution for audio dropouts on Discovery Channel.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
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zedyer
Contributor
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4 Messages
4 years ago
On my LG Smart TV, going into settings=>SOUND=>and turning the AI SOUND PRO to "Standard" seems to have fixed the issue on the Discovery Channel. The root cause is probably the level of broadcast volume or they're sending audio on some different format (my completely unscientific guess) that messes with the AI SOUND PRO "feature". This is my first "smart" TV---Will never buy one of these again. Nothing but problems.
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RandyVV
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4 Messages
4 years ago
Your chat is closed Mayra.
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DIRECTVhelp
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255.7K Messages
4 years ago
Please create a new post so that we can meet in a direct message and we'll take it from there.
Thank you.
Mayra, DIRECTV Community Specialist
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RandyVV
New Member
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4 Messages
4 years ago
I started this current topic.
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DIRECTVhelp
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255.7K Messages
4 years ago
Hello @RandyVV , we're here to help.
Let's meet in a Direct Message so we can continue working on this.
Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Karen, DIRECTV Community Specialist
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