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2 Messages

Monday, February 15th, 2021

CAN'T PLAY DIRECT TV SHOWS ON MY LAPTOP COMPUTER

I am having trouble getting television shows to play on my HP Pavilion 360 laptop computer.  The guide is loaded, but when I press the show I want to watch, it will not play.  Do you think this has something to do with the Synamedia Videoguard Player? 

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New Member

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2 Messages

5 years ago

Okay thanks.  However, I get these same shows on my Samsung smartphone.  I am unable to view ANY shows on my laptop.  I also have Microsoft Edge on my laptop. Could that have something to do with it? I will look at the Direct TV site.  Thanks!

New Member

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2 Messages

5 years ago

I am having the same problem. I can watch on iPad and Android phone, but not the laptop. I am waiting for a call back since Friday.

Community Support

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255.7K Messages

5 years ago

Were here to help get you streaming on your laptop @Beauboy. We just need additional information to better assist you.
    

Have you tried another browser. (google, Internet Explorer, etc.) 

Have you tried other laptops?

Have you been able to stream DIRECTV on the laptop at any point?

 

Here additional information to get you streaming on your laptop. 

 

Please let us know if this help. We look forward to working with you get this resolved. DeShawnae, Community Specialist

New Member

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2 Messages

5 years ago

I am having the same problem. All browsers. I believe it is because Adobe Flash Player was discontinued as of January 2021. 4 calls to support, no help. Does ATT plan to roll out a modified web player?

New Member

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14 Messages

5 years ago

Google it lol

New Member

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2 Messages

5 years ago

Thanks Brain, tried that, perhaps you saw something I didn't....?

New Member

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2 Messages

5 years ago

I am also have the same problem.  I cannot see them on my windows PC but I can watch it on my MAC no problem

New Member

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14 Messages

5 years ago

I saw something get help from tech hahaha, for troubleshooting steps, and inform them that you already did the basic like restarting and checking cables.

New Member

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2 Messages

5 years ago

->TheBrain000-  Don't you think that we have all done this already?  Don't you think that we "googled" for a resolution and that is why we have landed at this page?  Our efforts are to try and find things that worked for others.  Each scenario may be different based on the computer, software, etc.    Useful tips are appreciated on threads  herein... not UN-useful comments.  

My issue ended up being a MIS-MATCHED email address on the backend of their systems and it was escalated into a higher tier support group.  They corrected the issue and it resolved my streaming problem.  

New Member

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2 Messages

5 years ago

To ATTHelp,

I tried 3 browsers, I tried 2 laptops, I could stream on the laptop last year (2020). I've been given those directions before and tried them. I have deleted cookies. I have reloaded the software. I tried to get the Adobe Flash but can't because it's no longer supported. There has to be a solution to this problem since quite a number of people are having the same problem.

New Member

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1 Message

5 years ago

yes I have also this issue some times but not always some times my laptop stops showing me the tv channels I tried to solve this issue but still I have no solution found from which I can get rid of this issue.

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